Years Experience in Car Rental & Corporate Operational Leasing.
Shafeeq Vakkethodi
Fleet Operation Management
Jeddah,Saudi Arabia
Summary
Operations and Sales Manager with 12 years of experience in car rental and corporate leasing in Saudi Arabia. Proven track record in managing comprehensive operations, enhancing fleet efficiency, and leading successful sales teams. Expertise in building strong corporate client relationships, ensuring compliance with service level agreements, and driving growth through strategic initiatives. Bilingual in Arabic and English, recognized for leadership and delivering results in competitive environments.
Overview
12
12
Work history
OPERATION MANAGER
Marsana Rent a Car - Balubaid Group of Companies
Jeddah, Saudi Arabia
01.2021 - 03.2024
- Managed daily operations for car rental and long-term leasing, serving over 70 corporate clients with a 98% satisfaction rate.
- Oversaw fleet of over 850 vehicles, managing procurement, maintenance, and lifecycle replacement.
- Grew corporate client base by 35% through effective relationship management and tailored service solutions.
- Supervised vehicle logistics and scheduling, maintaining over 95% fleet availability while reducing idle time by 20%.
- Implemented telematics and GPS tracking, reducing vehicle misuse by 30% and average downtime from three days to 1.8 days.
- Monitored KPIs and cost metrics, enhancing operational efficiency by 18% and reducing overhead expenses by 12%.
- Ensured full compliance with Saudi MOT, insurance, and traffic regulations, achieving zero legal violations.
- Led team of over 40 staff across logistics and customer service, boosting productivity by 25% through targeted training.
Assistant Manager - Operations & Sales.
Marsana Rent a Car - Balubaid Group of Companies
Jeddah, Saudi Arabia
01.2016 - 12.2020
- Assisted in managing daily operations and sales activities across rental and leasing divisions, ensuring smooth coordination between departments.
- Supported corporate sales team in acquiring and onboarding new B2B clients through proposals, presentations, and contract negotiations.
- Monitored fleet availability and allocation based on client demand, maximizing vehicle utilization and revenue per unit.
- Coordinated vehicle delivery, replacements, and returns for corporate clients, ensuring service level agreements (SLAs) were consistently met.
- Handled customer escalations and resolved operational issues promptly to maintain high client satisfaction.
- Prepared regular sales reports, fleet performance metrics, and revenue forecasts for senior management.
- Contributed to tender preparations and pricing strategies for government and corporate lease contracts.
- Supervised frontline staff including drivers, coordinators, and customer service agents, ensuring daily targets and service standards were achieved.
- Supported compliance with traffic, registration, and insurance regulations applicable to the leased fleet.
- Assisted in implementing CRM tools and sales systems to streamline client communications and improve follow-ups.
Supervisor - Delivery Team
Marsana Rent a Car - Balubaid Group Of Companies
Jeddah, Saudi Arabia
04.2012 - 12.2015
- Supervised day-to-day operations of the vehicle delivery and collection team, ensuring timely and accurate execution of client orders.
- Assigned delivery schedules and routes to drivers based on client priority, vehicle availability, and location.
- Ensured all vehicles delivered to clients were properly inspected, cleaned, and documented with accurate checklists.
- Monitored real-time vehicle movement and coordinated with drivers to handle urgent requests, breakdowns, or delays.
- Conducted daily briefings and training sessions for delivery staff to ensure compliance with safety and service protocols.
- Maintained delivery logs, vehicle handover records, and client acknowledgments for internal reporting.
- Collaborated with operations and maintenance teams to ensure readiness of vehicles before dispatch.
- Handled customer interactions during delivery/pickup to ensure satisfaction and resolve any on-site issues.
- Reported delivery performance, incidents, and delays to senior management with recommendations for improvement.
- Ensured full compliance with traffic regulations, insurance policies, and company SOPs during all vehicle movements.
Education
Bachelor of Commerce - Business Administration & Management
Calicut University
Saudi Arabia 06/2008 - 03/2011
High School Diploma - Commerce
GJHSS Higher Secondory School
India 06/2006 - 03/2008
Skills
- Operations Management
- Sales Management
- Client Relationship Management
- Team Leadership
- Supervision
- Customer Service Excellence
- Process Optimization
- Workflow Optimization
- Training and Development
- Insurance Management
- Procurement Management
- Accident Management
- Transport Operations
- Fleet Management
- Delivery Management
- Microsoft Apps - Excel, Word, PP
Languages
English
Fluent
Arabic
Fluent
Timeline
OPERATION MANAGER
Marsana Rent a Car - Balubaid Group of Companies
01.2021 - 03.2024
Assistant Manager - Operations & Sales.
Marsana Rent a Car - Balubaid Group of Companies
01.2016 - 12.2020
Supervisor - Delivery Team
Marsana Rent a Car - Balubaid Group Of Companies
04.2012 - 12.2015
Bachelor of Commerce - Business Administration & Management
Calicut University
06/2008 - 03/2011
High School Diploma - Commerce
GJHSS Higher Secondory School
06/2006 - 03/2008
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