Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
PERSONAL STRENGTH
Timeline
AccountManager
SHAFICK AHAMED

SHAFICK AHAMED

Riyadh,Saudi Arabia

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.

Overview

3
3
years of professional experience

Work history

Telecommunications technician

Siemens
Riyadh, Saudi Arabia
03.2024 - Current
  • Assisted in the planning and execution of large-scale telecommunication projects for successful completion ahead of schedule.
  • Coordinated effectively with other departments to deliver integrated solutions that meet client needs.
  • Put in place effective measures against unauthorised access, ensuring network security at all times..
  • Utilised CAD software in designing efficient cabling routes throughout facilities..
  • Conducted customer surveys to gather feedback on service experience improvement.
  • Built lasting relationships with regular customers, fostering brand loyalty.

Customer service executive,

Air India
Madurai, India
04.2022 - 10.2023
  • Improved customer satisfaction by addressing and resolving complaints swiftly.
  • Managed difficult situations for positive outcomes.
  • Enhanced brand reputation with excellent telephone etiquette.
  • Delivered exceptional service to increase customer loyalty.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Education

Bachelor of Business Administration - Aviation Mangement

Sri Aurobindo Meera Matriculation Higher Secondary
Madurai, India
04.2001 -

Skills

  • Customer Service
  • Telecommunications systems maintenance
  • Telecommunication devices programming

Affiliations

  • Art, a visual object or experience consciously created through an expression of skill or imagination

Accomplishments

    I Was honored to attend a seminar on the role of women in higher education in October 2019 and I received an award from our honorable Tamil Nadu Governor, Mr. R. N. Ravi.

PERSONAL STRENGTH

Flexibility

Time Management

Problem Solving 

Self-Motivated

Timeline

Telecommunications technician

Siemens
03.2024 - Current

Customer service executive,

Air India
04.2022 - 10.2023

Bachelor of Business Administration - Aviation Mangement

Sri Aurobindo Meera Matriculation Higher Secondary
04.2001 -

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SHAFICK AHAMED