Summary
Overview
Work History
Education
Skills
Timeline
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Shafiqa Shafiqa

Summary

As a dedicated and enthusiastic beauty professional, I have always been captivated by the world of skin, beauty, and all the remarkable transformations it can bring.

Having completed a diploma in beauty therapy I've honed my technical skills in skin assessments and treatments, making it my mission to deliver exceptional and tailored experiences to each client. Whether it's through rejuvenating facials, personalised skincare routines, or indulgent spa therapies, I take immense joy in contributing to their well-being and self-esteem.

My passion for this industry extends far beyond the surface as I'm continually seeking to expand my knowledge and challenge myself both personally and professionally. Having done nearly 4 years of Uni, I love the idea of constant growth as I am always eager to learn, grow, and develop myself whilst adding value to other people's life.

With previous experience in hospitality, retail & disability, I have built up great interpersonal skills, resilience, and communication skills. These experiences have allowed me to build meaningful connections with clients understanding their unique needs and desires. I immensely pride myself on my customer service skills and my ability and drive to exceed customer's expectation whilst achieving store KPI's.

In every aspect of my work, from skin consultations to beauty treatments, I aim to create an experience that goes beyond expectations, leaving clients feeling revitalised, confident, and empowered.

I am thrilled at the prospect of joining your esteemed team at SILK laser, where I can utilise my passion and skills to contribute to your salon's success and make a positive impact on the lives of clients.
Thank you for considering my application.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Datacom
01.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records
  • Participated in team meetings and training sessions to stay informed about company updates and changes

Individual and disability support worker

Gaval Community Services
03.2020 - 09.2022
  • Engaged NDIS patients in meaningful conversations, socialisation, and activities while providing personal care assistance
  • Built strong relationships with clients to deliver emotional support and companionship
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed

Barista

Café Aroma Golden Grove
01.2019 - 12.2021
  • Provided excellent customer service skills in a fast-paced working environment
  • Utilised problem-solving skills to quickly resolve customer's needs and enquiries
  • Followed all procedures of safe food preparation, assembly, and presentation
  • Trained new employees, sharing knowledge and expertise of the store and merchandise
  • Successfully completed daily cash audits to correctly balance drawers at end of shifts
  • Monitored supply levels at counter and maintained customer areas to meet typical demands

Style assistant/customer service representative

Colette by Colette Hayman
03.2017 - 07.2020
  • Greeted customers and helped with product questions, selections, and purchases
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Developed professional relationships with customers to increase loyalty, retention and rapport
  • Utilized upselling techniques to promote additional products and increase sales
  • Opened and closed the store whilst completing end-of-day reports

Education

Diploma - Beauty Therapy

One On One Nail Intiution
07.2023

Bachelor of Science - Bachelor of Psychology

UNISA
11.2023

Diploma of Arts - undefined

South Australian Institute of Business & Technology

Skills

  • SKILLS & ABILITIES
  • Determined to constantly learn new skills and gain more knowledge
  • Able to work independently and cooperatively in a team environment
  • Accountable and punctual
  • Resilient in the face of adversity
  • Passionate about providing exemplary service and care to others
  • Able to work well under pressure and sees challenges as opportunities to grow as an individual

Timeline

Customer Service Representative

Datacom
01.2022 - 06.2023

Individual and disability support worker

Gaval Community Services
03.2020 - 09.2022

Barista

Café Aroma Golden Grove
01.2019 - 12.2021

Style assistant/customer service representative

Colette by Colette Hayman
03.2017 - 07.2020

Diploma - Beauty Therapy

One On One Nail Intiution

Bachelor of Science - Bachelor of Psychology

UNISA

Diploma of Arts - undefined

South Australian Institute of Business & Technology
Shafiqa Shafiqa