Shah Naveed Iqubal
Programmer
Riyadh
Summary
To offer and utilize proven managerial and technical skills in the areas of System Administration with a growth oriented and professionally managed company where contribution to organizational objectives will provide opportunities for advancement.
Overview
20
20
years of professional experience
Work History
BT Administrator
Riyadh Bank Riyadh
- Implementation of Enterprise-wide system monitoring using Tool BMC, Nexthink,
- Derdack Enterprise Alert
- Engaged in managing multiple components in P7 architecture such as Patrol Agents, RT Server, Console Server and BII4P
- Hold expertise on trouble shooting Patrol Agent which covers analyzing debug logs
- Immense exposure in configuring Process and Log monitoring
- Have done extensive roll outs to enable Hardware monitoring for Bank's Infrastructure
- Upgraded and migrated Patrol Agents, RT Servers, Console servers and BII4P
- Created and maintained rule sets for OS and applications using PCM
- Reconciliation and fixing monitoring gaps which include sporadic behavior of Patrol Agent's and false alarms
- Defined Monitoring standards for various flavors of OS and applications after discussing with Platform teams
- Experience in managing User management, Access Management and Profiles creation through PCO
- Managing server authentication using Aliases and Impersonation
- Assisted Service management, Infrastructure support and Application support teams
- Implementation of BMC ADDM discovery Tool
- Application Modeling (CAM)
- Write advanced search queries to report data required
- Scripts for daily health checkup
- Adapt pattern templates to discover custom software
- Diagnose and troubleshoot discovery issues CMDB Auditing:
- Ensure that data fields and Configuration Item (CI) relationships in Configuration Management Database (CMDB) are correct
- Work with Configuration Administrators to correct any discrepancies Infrastructure Reporting
- Monitor Unix and windows machines with customized alerts and thresholds
- Implemented Agent less monitoring using BMC portal and Express technology
- Monitor Cluster and Hardware across various Unix and Windows systems
- Application Performance Monitoring - Using Dynatrace Tool
- Hands-on implementation experience in Dynatrace
- Installation of Dynatrace One-Agents on host “Linux, Windows” Platform
- Creating Web Applications for Real User Monitoring
- Creating Synthetic Monitoring
- Creating dashboards, custom views, metrics, and alerts in Dynatrace Dashboard Tool
- Creating Dynatrace Management Zone
- Creating Alert profile, tagging, and custom Incidents
- Monitoring Dynatrace and finding error and informing respective team
- Configure Dashboards and Reports
- Hands-on implementation experience in Dynatrace
- Experience on Configuration and customization of Dynatrace solution
- Responsible for full administration of all complex server farms
- Provide highest level of technical advice Server Administration and Monitoring management, and developing and consuming SOAP and REST Web
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Drove operational improvements which resulted in savings and improved profit margins
- Prepared variety of different written communications, reports and documents
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations and provided exceptional service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours across night, weekend and holiday shifts
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Carried out day-to-day duties accurately and efficiently
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service
- Conducted research, gathered information from multiple sources and presented results
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Increased customer satisfaction by resolving issues
- Onboarded new temps by entering employee information into systems
- Proved successful working within tight deadlines and fast-paced atmosphere
- Identified issues, analyzed information and provided solutions to problems
- Led projects and analyzed data to identify opportunities for improvement
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving to work on time
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used coordination and planning skills to achieve results according to schedule
- Exceeded goals through effective task prioritization and great work ethic
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used Microsoft Word and other software tools to create documents and other communications
Manager / BT Administrator
03.2014 - Current
- Manager BT Administrator
System Administrator
National Water Company
09.2011 - 02.2014
- Implementation of Exchange 2010 including mailbox migration and troubleshooting exchange 2010 related issues configuring system center operation manager 2007 R2
- Technical Proficiency in SCCM 2007, Microsoft Systems Management Server Systems Center Operations Manager (SCOM) with experience in managing large environments Broad understanding of an array of technologies and their use, such as: Windows Server, Active Directory, Exchange, SCCM, SCOM, ISA, and WSUS
- Create Access Policy on ISA Server 2006 and TMG 2010
- Installing and configuration of Microsoft Exchange Server 2007 and 2010
- Configuring Exchange Server to Send and Receive Internet Mail
- Installing and Configuring Mailbox Store
- Monitoring and troubleshooting Exchange Server performance by system Monitor Performance logs and Alert, Event Viewer
- Disk Capacity and Alerts Operators When Disk Capacity is Running Low
- Provide Knowledge as to which exchange files are on the affected Drives
- Changing permission blocking of Attachment Outlook Web Access to Function Smoothly
- Installation and Configuration of Domain Controller, Additional Domain Controllers, Member Servers & Stand-Alone Servers with various Configuration of Fault Tolerance and Configure DHCP, WINS & DNS
- Install & Configure Active Directory Services for Centralized Administration to Network Objects (resources) and giving network connectivity to various clients for Accessing Share Resources
- Configuring deployment of Microsoft patch by WSUS and SCCM
- Performing operation logs critical service failure using SCOM
- Backup /Restoration of Data with Symantec Backup Exe (Symantec Incorporation Inc)
- Installation and Configuration of software use by developers and Symantec Documentation have installed software on network and implemented strategies for virus prevention
- Managing Policies and Procedure for IT and plan for Achievements
Systems Engineer, System Engineer, Field Engineer
02.2005 - 09.2011
Riyadh Bank
Riyadh
09.2003 - 01.2005
- Accomplished major projects of Microsoft Exchange Server 2007 and 2010, Active Directory 2003, and 2008 R2 and TMG 2010
- On HP ProLiant Rack Mounting, servers, and HP rapid Deployment package (RDP) image creation and deployment
- Active support to management in procurement and deployment of new technology to support the business needs
- Perform periodic performance reporting to support capacity planning
- Resolving Exchange server issues related to mailbox, mailbox size, mail delivery, web mail access and SMTP related
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities
- Configure / add new services as necessary
- Maintain operational, configuration, or other procedures
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
- Configure CPU, memory, and disk partitions as required
- Maintain data center environmental and monitoring equipment
- Installation of Cas/Hub/Mailbox with Forefront TMG and Edge Server for 100 users
- Installation and configuration of Mailbox role, Client access server, and Hub transport role
- Configuration of TMG 2010, different policy, Outlook Web Application, POP3 and SMTP
- Configuration of Outlook client 2007/2010 for all users
- Installation of Windows 2008R2 and implementation of ADDS 2008R2 with domain/Forest with 2008R2 mode with 2 domain Controller
- Configuration of DHCP server
- Setup of proxy server with ISA 2006 and TMG 2010, From, Worked as “, ” in Saudi Hollandi Bank, Riyadh involving regular update service for system protection and facilitate resolution of problems
- I was team member in Operating & Maintenance unit with multi Network environment
- Duties and Responsibilities:
- Installation and Configuration of Domain Controller, Additional Domain Controllers, Member Servers & Stand-Alone Servers with various Configuration of Fault Tolerance and Configure DHCP, WINS & DNS
- Creating Users and assigning rights & giving them access privileges etc
- Software installation of hard disk like physical formatting partitioning installation of operating systems like window XP, Windows 2000 w/s Unix, Solaris
- Installing and configuration of Cisco Access Point
- Trouble shooting and resolving the issue whenever arise in which falls under my scope of work
- Managing network printer
- Connection, configuration and installation problems system to the networks and managed Client running Windows XP, Windows 2000, and Windows professional in a network for executive board members
- Installation and configuration of lotus notes mail for end user and giving access to various another database
- Installation of database like Sam’s through ODBC drivers
- Configuration of citrix client to connect remote server
- Installation & configuration of Network printing through TCP/IP
- Updating application software, patching operating system using WSUS
- Managing Antivirus server assuring all the clients are up to date with latest updated patch using Symantec Corporate Edition
- Schedule preventive and corrective maintenance of computer systems and printers and providing the technical support to the end users
Network Engineer
Ministry of Interior
Riyadh
11.2001 - 04.2003
- Major contribution in Windows NT Administration:
- Assembling of PC's and installation
- Trouble shooting all hardware & software problems
- Installation and configuration of domain controller, standalone server, Windows, 95
- User account and group management
- Resource Management
- System Profile and Policy Management
- Print Server installation, configuration and trouble shooting
- Network access and sharing resources
- TCP/IP services configuration and trouble shooting
- Managing DHCP, WINS, DNS, IIS 4.03, Print Server
- Provided network support services for devices such as hubs, bridges, routers and other hardware
- Initiated and managed network test facilities to verify network hardness and resilience
- Detected intrusion attempts and promptly responded to DDoS attacks
- Performed virtual machine provisioning and VM priority setup
- Managed, tracked and coordinated problem resolution and escalation processes
- Created VPN infrastructure and allowed for secure remote connections
- Assisted with implementation and support of network monitoring tools
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Organized frameworks to transfer secure data from internal to external and public networks
- Performed troubleshooting for Juniper, Cisco and packet analysis
- Integrated data, voice and video networks for use in multi-site installations
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Troubleshot complex multi-vendor network service provider issues
- Recommended options for disaster recovery and remote access security
- Configured and troubleshot VoIP and multi-media distributed systems and platforms
- Collaborated with vendors to identify best options for optimizing network performance
- Applied tier-isolation best practices to support multi-tier architectures
- Provided detailed network diagrams and procedural guidelines
- Liaised with stakeholders to keep project goals and deadlines on target
- Established robust infrastructure and data capacity for new applications
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time
Education
Bachelor of Science (B.Sc -
Osmania University
Diploma - Computer Hardware
Board of Intermediate Education
Diploma - Computer Application AD, Technology
SETWIN Institute of Management & Computers, COMP Information
Microsoft Certified System Engineer Microsoft Certified System Engineer Workshop Exchange Server - undefined
High Availability Microsoft SharePoint - undefined
Skills
PROFESSIONAL SKILLS
- Experienced Professional with over 8 years in Enterprise monitoring solution using tool Dynatrace, Microsoft System center operation Manager, Nexthink,Truesight, Derdack Enterprise Alert Notification system
Effective managerial techniques
Accomplishments
- Collaborated with team of 4 in the development of Enterprise Monitoring & Digital service Management Solution Refresh Project.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Manager / BT Administrator
03.2014 - Current
System Administrator
National Water Company
09.2011 - 02.2014
Systems Engineer, System Engineer, Field Engineer
02.2005 - 09.2011
Riyadh Bank
09.2003 - 01.2005
Network Engineer
Ministry of Interior
11.2001 - 04.2003
BT Administrator
Riyadh Bank Riyadh
Bachelor of Science (B.Sc -
Osmania University
Diploma - Computer Hardware
Board of Intermediate Education
Diploma - Computer Application AD, Technology
SETWIN Institute of Management & Computers, COMP Information