SHAHAD ABAOUD
Riyadh
Summary
To seek and maintain full-time position in IT that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Senior Specialist, IT Applications
ROSHN
Riyadh
2023.09 - Current
- Oracle ERP Assign roles and responsibilities, and control access levels , Edit and enhancement of roles.
- Migration of roles from test and dev instances to the production instance, including the security data and privileges associated with the roles.
- Oracle Cloud infrastructure (OCI) services management.
Specialist, IT Operations
ROSHN
Riyadh
2022.12 - 2023.08
- Managed Active Directory User and Group Policy, Security and Compliance.
- IBM Maximo asset management Created and managed user profiles, assign roles and responsibilities, and control access levels.
- ServiceNow defined and customized ticketing workflows, setting up SLAs, and ensuring proper routing and escalation of tickets.
Virtualization Specialist
AMERICAN EXPRESS
2021.05 - 2022.11
- Responsible for managing and administrating Vmware products.
- ServiceNow defined and customized ticketing workflows, setting up SLAs, and ensuring proper routing and escalation of tickets.
Education
Bachelor of Computer Information Systems -
Princess Nora Bint Abdulrahman
Skills
Application analysis
Asset Management
Project Management
VMware
Oracle ERP
Vendor Management
Certification
- CompTIA Security+
- ITIL Foundation Certification in IT management services
- IT Business Analysis, NIT course (120 Hrs)
Timeline
Senior Specialist, IT Applications
ROSHN
2023.09 - Current
Specialist, IT Operations
ROSHN
2022.12 - 2023.08
Virtualization Specialist
AMERICAN EXPRESS
2021.05 - 2022.11
Bachelor of Computer Information Systems -
Princess Nora Bint Abdulrahman