Shahad Ahmed

• Facilitated the adoption of DevOps practices, improving collaboration between development, operations, and QA teams.
• Designed and implemented CI pipelines, enabling smooth and reliable deployments to production environments.
• Automated routine tasks using scripting languages (e.g. Python, PowerShell).
• Automated release processes, including the generation and distribution of release notes to stakeholders, enhancing transparency and efficiency

●Managed SaaS services end-to-end, ensuring high reliability and availability.

●Streamlined application deployment by packaging services with Helm.

●Automated routine tasks for performance testing, and configuration management,
reducing manual effort and improving efficiency.
●Implemented a complete CI/CD pipeline using Azure Pipeline, achieving automated and
efficient service deployments.
●Enhanced service monitoring by integrating Prometheus for metric exposure and creating
interactive analytics dashboards with Grafana.
●Implemented necessary alerts in Prometheus, enabling proactive identification and
resolution of potential issues.
●Oversaw storage solutions, including scheduling regular backups to ensure data resilience
and integrity.
●Designed and implemented periodic disaster recovery (DR) strategies to safeguard service
continuity.
●Delivered operational support for products utilizing these services, maintaining smooth functionality and resolving issues

• Provided a successful presentation of Software-as-a-Service (SaaS) solutions, including
  Redis, Rabbit MQ, and MongoDB, to clients.
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  Worked on analyzing critical business aspects, resulting in a compelling and effective
  service offering presentation.
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  Developed robust APIs using .NET, enhancing the efficient management of services.●
  Packaged and deployed applications, ensuring seamless integration and optimal performance.