SHAHAD ALHOWAITI
Riyadh
Summary
System Engineer with experience in Client Computing, enterprise IT operations, ERP systems, and application support. Skilled in endpoint management, system administration, asset management, and enterprise application support. Experienced in administering the Toolkit platform, troubleshooting complex technical issues, and collaborating with cross-functional teams to improve system performance and operational efficiency.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work history
System Engineer
STC
Riyadh
2024.07 - 2026.08
- Acted as the primary administrator for the Toolkit system, overseeing daily administration, issue resolution, and system enhancements.
- Managed and supported ERP system operations, ensuring accurate records and compliance with organizational policies.
- Administered enterprise asset management processes, including asset lifecycle tracking and inventory updates.
- Investigated and resolved application and system incidents in coordination with IT Help Desk and technical teams.
- Monitored enterprise systems to ensure availability, reliability, and optimal performance.
- Supported security compliance by tracking and addressing identified system vulnerabilities.
- Assisted in system deployment, maintenance, and operational support activities.
- Participated in workflow analysis and process improvement initiatives to enhance operational efficiency.
- Coordinated with vendors and internal stakeholders to resolve technical and operational issues.
- Managed service requests and followed up to ensure timely resolution in line with SLA requirements.
- Prepared operational reports and KPI tracking to support business decision-making.
- Supported enterprise application operations and provided technical assistance to end users.
Application Operation Specialist
STC
Riyadh
2023.07 - 2024.07
- Assisted in application operations and support tasks across various platforms.
University Internship
STC
Riyadh
2023.05 - 2023.06
- Completed hands-on training within the technology department.
Education
Bachelor of Computer Science -
Tabuk University
Skills
- Toolkit Administration
- ERP Systems
- System Monitoring
- Asset Management
- Security Compliance
- Process Improvement
- Cross-functional Collaboration
- Understanding Business Requirement
- Reporting and KPI Tracking
- Root Cause Analysis
- Data entry
- Microsoft Office
- Troubleshooting
- Attention to detail
- Workflow Analysis
- Technical Documentation
Certification
- Professional in Business Analysis (PBA) | PM Tricks | Present
- Project Management Professional | PMI | Jul 2025
- Project Management Professional | PM Tricks | Jun 2025
- Futuer X Educational Course 2 | Jan 2023
- Futuer X Educational Course 1 | Sep 2022
- Deep Dive: The Environmental Pillar of the SDGs | UNDP Saudi Arabia | Dec 2021
- Cyber Security Bootcamp - Google Developer Student Clubs | Google Developer Student Clubs | Dec 2021
LANGUAGES
Arabic
English
Timeline
System Engineer
STC
2024.07 - 2026.08
Application Operation Specialist
STC
2023.07 - 2024.07
University Internship
STC
2023.05 - 2023.06
Bachelor of Computer Science -
Tabuk University