Shahad Aljarallah

• Create and manage sales orders in SAP.
• Update daily logistics planning sheets with new orders.
• Coordinate with warehouse and logistics teams to ensure smooth delivery.
• Track open orders and follow up on delays or missing items.
• Support supply chain team with order status and stock availability.
• Communicate with customers to confirm orders and share delivery update.
• Creating Purchase Requisitions (PR) and receiving Purchase Orders (PO) in SAP.

• Evaluate and address customer needs to ensure satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point
• solutions.
• Maintained and managed customer files and databases.
• Coordinate with production and warehouse teams to oversee orders and help.
• Resolved concerns with products or services to help with retention and drive sales.
• Input daily orders in the ERP system for both local and export customers.
• Contribute to the implementation and documentation of ISO 9001|2015 quality management system
• Provided primary customer support to internal and external customers.
• Contribute to implementation of SAP 4/HANA.
• Creating Purchase Requisitions (PR) and receiving Purchase Orders (PO) in SAP.

• Collaborate with external training providers, consultants, and vendors.
• Maintain accurate records of training activities, attendance, evaluations, and certifications.
• Completed coop Training by creating new customer database using Microsoft Access, collected and

analyzed customer data and crafted graphic designs for social media. accounts.