Shahad Almaimani

Achievements/Tasks :

- Supervision and follow-up the administrative operations .- Ensure the availability of multiple channels to receive objections and Requests from Customers .

- Work on all reports ( Monthly - Quarterly - Yearly ) of the closed, overdue, and escalated objections with the Saudi Central Bank (SAMA ) or the Internal channels issues .

- Analyze Customers objections by observing and maintaining the Monthly KPI's .

- Maintaining the level of customer satisfaction and the quality of employee's response.

- Evaluating the employee’s performance in terms of (reliability - employee efficiency - Work Ethics - productivity) .

- Monitoring the quality of employee responses in the manner of handling customer objections by following Saudi Central Bank Instructions .

- Ensure that the concerned departments follow the service level agreement( SLA ) .

Achievements/Tasks :

- Responsible for Processing objections from Saudi Central Bank (SAMA) platform .
- Follow up on objections with all concerned departments .
- Analyze Customers objections by observe the monthly KPI 's .

Achievements/Tasks :

- Receiving objections from Saudi Central Bank ( SAMA ) platform
- Follow up on objections, analyze them, and solve issues by following SAMA Obligations and Conditions .
- Customers Data Analysis by Reviewing Contracts and Documents .
- Analyze Customers Cases .
- Follows, Feedback and close all Customers objections .

(Budgeting and Planning Department

Workshops Related to the Training program :

- Business Etiquette at Dallah Al-Baraka – Nov 2017
- Business communication at Dallah Al-Baraka – Nov 2017
- Time Management at Dallah Al-Baraka – Oct 2017
- Team Building at Dallah Al-Baraka – Oct 2017