Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SHAHAD ALNAJDI

Jeddah

Summary

Experienced customer-focused professional with a strong background in client management and logistics, boasting four years of industry experience. Recognized for exceptional problem-solving skills, ability to identify effective solutions, optimize processes, and consistently deliver high-quality service. Demonstrated track record of building and nurturing strong client relationships, fostering trust and loyalty. Adept at adapting to changing demands within the work environment, ensuring seamless operations and successful outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Export Customer Service Officer

Mediterranean Shipping Company
08.2020 - Current
  • Led export operations, managing locals/ VIP shipments across Saudi Arabian ports
  • Coordinated the start of operations at Jeddah's new port, managing client accounts to increase shipment volume
  • Led and trained a team of interns, providing guidance on operational processes and responsibilities
  • Build strong client relationships, resolving issues and fostering trust for long-term partnerships
  • Delivering excellent service resulted in a notable increase in shipments, contributing to smooth port operations
  • Handling Dangerous shipments and make sure all DG info updated

Receptionist

Holiday Inn Tabuk/ Dur Hospitality Company
12.2019 - 08.2020
  • Greeting guests and ensuring a smooth check-in and check-out process
  • Handling complaints or issues in a professional manner
  • Referred guests to restaurants and recommended attractions in the area
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

Bachelor of Arts - Languages and Translation - English Language

Tabuk University
Tabuk
01.2019

Skills

  • Adaptability
  • Computer skills
  • Effective communication skills
  • Self-motivation
  • Team worker
  • Work well in a high-pressure environment
  • Organization skills

Certification

  • IMDG - Dangerous Goods
  • Customer Experience, Planning and Execution
  • Problem Solving and Decision Making in the workplace
  • Achieving Excellence in Customer Service
  • Shipping knowledge
  • Conflict of Interest
  • General English Course in New Zealand

Languages

Arabic
English

Timeline

Export Customer Service Officer

Mediterranean Shipping Company
08.2020 - Current

Receptionist

Holiday Inn Tabuk/ Dur Hospitality Company
12.2019 - 08.2020

Bachelor of Arts - Languages and Translation - English Language

Tabuk University

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SHAHAD ALNAJDI