SHAHAD ALSHAREEF

• Manage a portfolio of 180+ partner accounts, driving revenue growth and improving overall performance

• Conduct business reviews and growth meetings, identifying opportunities to increase retention and sales

• Deliver onboarding and system training, enabling partners to fully utilize the platform

• Act as a consultant to partners, advising on operations, pricing, and customer experience improvements

• Consistently exceed monthly targets (103%–106%), achieving a peak performance of 115%–116%

• Handle day to day account management, including partner communication, issue resolution, and performance tracking

• Lead regular in person and virtual meetings to maintain strong partner relationships and engagement

• Led end to end onboarding for 50+ merchants with an estimated TPV of $220M, ensuring 100% operational readiness.
• Provided assistance for over 120 SME merchants, demonstrating flexibility and a customer-centric approach.
• Partnered with the compliance & Risk team to verify the accuracy of merchant documentation, ensuring company standards and regulatory requirements are met.
• Presented business review reports to key stakeholders on a weekly, monthly, quarterly, and annual basis, tracking key metrics such as merchant onboarding, retention, and performance.
• Contributed to marketing initiatives like Leap and Seamless, enhancing brand exposure, generating 40+ leads as a result.
• Generated an additional SAR400K in revenue through a strategic sales project.

• Managed daily operations of a 100+ employee center, ensuring optimal performance and smooth workflow.
• Collaborated with headquarters to extend support and oversight for additional centers in Riyadh and Jeddah.
• Prepared operational reports for both internal and external stakeholders review regarding employee performance and top contact reasons.
• Monitored real-time adherence to schedules and protocols, analyzing data to enhance workflow efficiency, improving employee productivity by an average of 1 hour.
• Developed and delivered comprehensive training programs for new team members and supervisors, focusing on departmental processes, KPIs, and performance management.
• Led knowledge-sharing sessions for cross-functional teams to foster a collaborative work environment.
• Partnered with HR and other departments to implement process improvements, restructure workflows, and address employee satisfaction issues. Which resulted in a 30% increase in job satisfaction.

• Handled a high volume of inbound calls, averaging 135 daily, providing customer support and resolving inquiries efficiently.
• Assisted customers with service issues and complaints.
• Facilitated package deliveries over the phone, contributing to sales objectives.
• Achieved key performance indicators for call quality, resolution time, and sales metrics.

• Trained and supervised new staff members, fostering a collaborative and knowledgeable team environment.
• Managed staff schedules efficiently, optimizing clinic operations and staff utilization.
• Contributed to marketing initiatives, helping to increase clinic visibility by 18% and attract new clients.
• Assisted in the enhancement of treatment protocols and services, staying abreast of industry advancements.
• Achieved consistent sales targets through effective client engagement and relationship building.

• Delivered personalized spa treatments, enhancing guest satisfaction and experience.
• Managed strategic scheduling to optimize guest service and operational efficiency.
• Coordinated inventory effectively to ensure availability of products and supplies.
• Implemented workflow improvements to streamline spa operations.
• Addressed and resolved guest issues promptly to uphold high service standards.
• Supported the overall operations of leisure facilities.
• Contributed to product sales through knowledgeable recommendations, positively affecting revenue growth by 13%.