Shahan Sha
Riyadh,KSA
Summary
Results-driven professional specialising in corporate travel, client relations, and business development. Skilled in leading teams and managing projects, with strengths in inventory and operations management. Multilingual communicator fluent in English, Arabic, Malayalam, Tamil, and Hindi. Focused on enhancing business growth through strategic initiatives and superior client service.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Senior Travel Advisor – Corporate Relations & Business Development
Deluxe Mirage Travel & Tourism (SATGURU GROUP)
Riyadh, Saudi Arabia
04.2024 - Current
- Managed corporate and semi-governmental travel accounts with day-to-day efficiency practices.
- Scheduled client meetings, ran negotiations, and completed service reviews routinely.
- Held monthly client and team meetings to improve service quality continuously.
- Managed sales and marketing activities to secure new corporate accounts proactively.
- Delivered prompt query responses, strengthening company reputation for customer service.
- Maintained up-to-date knowledge of travel regulations, visa requirements, and local customs.
- Provided high-quality customer service, supporting word-of-mouth referrals for new business.
- Coordinated emergency support services during unexpected events while on holiday.
- Worked with suppliers to secure competitive package deals for clients.
- Negotiated favourable contract terms with travel service providers for customer benefits.
- Shared destination knowledge from personal trips and educational visits to build trust.
- Targeted set sales and revenue goals through ongoing account actions.
- Informed clients about cancellation policy and associated penalties clearly.
- Monitored flight costs and demand to obtain best-possible prices for bookings.
Travel Manager
Third Wing Travel & Tours
Riyadh
07.2022 - 03.2024
- Directed corporate and semi-government travel projects, ensuring timely delivery.
- Oversaw staff management and departmental operations with full accountability.
- Conducted corporate meetings to align services with client needs.
- Implemented B2B systems for non-IATA agencies, boosting business reach.
- Achieved higher client satisfaction through regular review meetings.
Warehouse Assistant
Al Dahayan Aluminum Panel Factory
Riyadh , KSA
12.2021 - 06.2022
- Maintained accurate warehouse inventory and implemented control systems.
- Managed shipping, loading/unloading, and product handling operations.
- Ensured high quality control with meticulous inspection of goods received.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Provided dependable support with day-to-day warehouse activities, consistently meeting quality and productivity standards.
General Manager
Urban Leaf Design & Developers Pvt. Ltd
Kochi, India
02.2018 - 11.2021
- Defined yearly targets and goals for business expansion.
- Built and structured multiple departments into independent profit centers.
- Delivered retail and commercial projects from design to handover.
- Led a 36-member team, including project managers and design staff.
- Oversaw project delivery, QA/QC, scheduling, and cost control.
- Evaluated subcontractor claims and resolved engineering/site challenges.
- Identified new business opportunities, leading to market expansion.
- Achieved customer satisfaction with regular feedback and improvement sessions.
Ticketing & Marketing Executive
International Air Travel & Tourism (Division of Al Adwani Construction & Trading)
Dammam, SA
02.2014 - 01.2018
- Managed recruitment, training, and compliance processes in the travel division.
- Organized exhibitions, events, and promotional campaigns.
- Developed market engagement strategies, increasing client acquisition.
- Supported leadership in HR planning and training needs assessment.
- Managed PR activities, fostering positive relationships with key industry influencers and media representatives.
- Coordinated with sales team to ensure alignment of marketing strategies and goals.
Site Engineer
Nucleus Premium Properties Pvt. Ltd
Kochi, India
03.2013 - 01.2014
- Monitored site operations, ensuring structural accuracy and quality control.
- Coordinated with contractors to meet specifications and safety standards.
- Supervised setting out, testing, and temporary works compliance.
- Improved efficiency with regular site inspections and maintenance.
Admin Executive
Thaqwa Construction
Kollam, India
05.2010 - 02.2013
- Managed office administration, scheduling, and client coordination to ensure seamless operations.
- Maintained accurate records to ensure transparency and accountability in all transactions.
- Organised events, enhancing corporate image and fostering positive relationships with stakeholders.
- Performed day-to-day administrative duties, maintaining smooth office operations.
Education
Bachelor of Engineering - IT
MG University
Kerala 01.2009 - 01.2013
IATA Crash Course - Travel And Toursim
IATAS Adoor
Kerala 01.2013 - 01.2014
Skills
Sales strategy
Client relations
Contract negotiation
Project delivery
Operations management
Leadership & Team Management
Multilingual Communication: English, Arabic, Malayalam, Tamil, Hindi
Personal Information
Languages: English, Arabic, Malayalam, Tamil, Hindi
Declaration
I do hereby declare that the above information is true to the best of my knowledge.
Shahan shah
Timeline
Senior Travel Advisor – Corporate Relations & Business Development
Deluxe Mirage Travel & Tourism (SATGURU GROUP)
04.2024 - Current
Travel Manager
Third Wing Travel & Tours
07.2022 - 03.2024
Warehouse Assistant
Al Dahayan Aluminum Panel Factory
12.2021 - 06.2022
General Manager
Urban Leaf Design & Developers Pvt. Ltd
02.2018 - 11.2021
Ticketing & Marketing Executive
International Air Travel & Tourism (Division of Al Adwani Construction & Trading)
02.2014 - 01.2018
Site Engineer
Nucleus Premium Properties Pvt. Ltd
03.2013 - 01.2014
IATA Crash Course - Travel And Toursim
IATAS Adoor
01.2013 - 01.2014
Admin Executive
Thaqwa Construction
05.2010 - 02.2013
Bachelor of Engineering - IT
MG University
01.2009 - 01.2013