SHAHAZAN AHAMAD
Jeddah
Summary
PERSONAL STATEMENT I am looking for a challenging opportunit1y in a Reputable Hotel as a Quality assurance & Training Manager /Operations Manager, Rooms Division Manager. Have a strong interest in the mentioned positions since having more than 16 years of deep experience in Rooms, Guests Service, Staff Training, Implementation of new technologies, which entitled to gain strong abilities to make a significant difference in the level of company and colleagues.
Overview
18
18
years of professional experience
1
1
Language
2
2
years of post-secondary education
Work History
Cluster Training Manager
Radisson Blu Hotel, Radisson Blu Hotel Plaza
Jeddah
01.2022 - Current
- Delivered formal training presentations to Management and Customer Service & Hotel Specialists resulting in maximized performance and increased customer satisfaction
- Manage succession planning process and develop action plans in accordance with workforce needs
- Created action plans for key business objectives, communicated strategies and action items to various levels of the organization
- Develop and implement comprehensive training programs including initial training, reinforcing training and training on updates
- Responsible for coaching, developing and utilizing the field-based trainers in training new hires and in new hire training sessions
- Assist with design of internal training programs, including formulating lesson plans and determining training methods
- Researching, evaluating, recommending, and assisting with the implementation of learning courses
Implementation Lead
Radisson Hotel Group
Radisson
07.2021 - 01.2022
- Provided leadership to team members which included PMS Experts, POS ,S&C Experts & Finance
- Lead engagement planning, develop and managed implementation plan for the hotels EMMA deployment, ensuring timely completion and successful delivery according to the hotel expectations
- Implemented process improvement and training procedures for the team
- Conducted hotel briefs during implementation week with hotel teams making them understand the process flow and articulating the issues
Quality Assurance & Training Manager
Radisson Blu Hotel
Jeddah
12.2017 - 06.2021
- Adopting a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest happiness
- Handling every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
- Leading and encouraging the team; helping them in their individual needs and working with them in an approachable way
- Maximizing guest positive feedback on Review Pro (Achieved GRI & NPS), Trip advisor and other channels
- Processing enhancement measures: Fire & safety Training, making it Right (Radisson worldwide) Training for Improving the quality of the service, Telephone Operate & Fire Alarm Training
- Responsible for coaching, developing and utilizing the field-based trainers in training new hires and in new hire training sessions
- Assist with design of internal training programs, including formulating lesson plans and determining training methods
- Researching, evaluating, recommending, and assisting with the implementation of learning courses
Asst Front Office Manager
Radisson BLU, Carlson Hotels Worldwide
Riyadh
09.2016 - 11.2017
Guest Service Manager
Radisson BLU, Carlson Hotels Worldwide
Riyadh
02.2015 - 09.2016
Front Desk Supervisor
Radisson BLU, Carlson Hotels Worldwide
Riyadh
07.2009 - 02.2015
Front Desk Agent
Radisson BLU, Carlson Hotels Worldwide
Riyadh
01.2006 - 06.2009
Front Desk Supervisor
Orange County Resort
10.2004 - 10.2005
Front Desk Agent
Eagle Ridge Resort
Bangalore
06.2004 - 10.2004
Education
Master of Business Administration degree -
CV
01.2023 - 01.2003
Bachelor's degree - Business Administration
Manipal University
01.2003 - 01.2005
MBA - Finance
Skills
COMPUTER SKILLSundefined
Accomplishments
- AHLEI- American Hotel & Lodging Educational Institute- Certified Hospitality Department Trainer
- Make It Right Program Complain Handling, Up-selling Technique
- Management Development Programme (At Rezidor Business School )
- Microsoft Advanced Excel
- Tally version 5.0 Certified
- OJS trainer from Carlson Rezidor Hotel Group
- Supervisor’s Foundation for Success trainer certification Sales Essentials (Sharjah -Business School 7 Habits of Highly effective people (Stephen Covey)
- Responsible Business Hotel Trainer
- Yes I can Hotel Trainer
- Programme for supervisor development
- Accomplishments
- Enhanced Diversey cleaning & disinfection training / Housekeeping principles / Housekeeping applications
- Body language basics/ Relationship for leaders / Introduction to leadership
- Introduction to Hospitality Management / Recruitment and onboarding / Effective communications with the staff
- Better food cost Management / Sales Techniques for F&B/ Selling functions and events / Table service fundamentals
- Guest Relations /Front desk check in and check out / Front office Upselling /Guest Experience fundamentals
- How to master first impression
Additional Information
- AWARDS & APPRECIATIONS, , Nominated best employee of the year 2014 for Carlson worldwide hotels. Attained 5 Year Loyalty Certificate Rezidor Hotels Worldwide. Attained 10 Year Loyalty Certificate Rezidor Hotels Worldwide Nominated Front Office person of the year for Middle east Hotelier Awards 2015 Short listed Hotelier Awards 2015 shortlist: Front Office Person: Part of new Opening team of best RHG hotel new opening
Timeline
Master of Business Administration degree -
CV
01.2023 - 01.2003
Cluster Training Manager
Radisson Blu Hotel, Radisson Blu Hotel Plaza
01.2022 - Current
Implementation Lead
Radisson Hotel Group
07.2021 - 01.2022
Quality Assurance & Training Manager
Radisson Blu Hotel
12.2017 - 06.2021
Asst Front Office Manager
Radisson BLU, Carlson Hotels Worldwide
09.2016 - 11.2017
Guest Service Manager
Radisson BLU, Carlson Hotels Worldwide
02.2015 - 09.2016
Front Desk Supervisor
Radisson BLU, Carlson Hotels Worldwide
07.2009 - 02.2015
Front Desk Agent
Radisson BLU, Carlson Hotels Worldwide
01.2006 - 06.2009
Front Desk Supervisor
Orange County Resort
10.2004 - 10.2005
Front Desk Agent
Eagle Ridge Resort
06.2004 - 10.2004
Bachelor's degree - Business Administration
Manipal University
01.2003 - 01.2005
MBA - Finance
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