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Dynamic Ticketing Agent with experience at The Ritz-Carlton, excelling in airline reservation systems and delivering exceptional customer service. Known for empathy and patience, I effectively assist passengers while ensuring compliance with transportation regulations. Proven ability to lead teams and adapt to changing environments, enhancing overall operational efficiency.

Bachelor's degree in Tourism with a minor in Social Sciences, backed by a decade of experience in administrative roles. Proficient in fostering interinstitutional relations, managing institutional communication, coordinating event production and activity organization, overseeing state ceremonial and protocol, as well as excelling in marketing and public management.

CAPABILITY STATEMENT:
 A skilled ticketing professional with extensive experience across all facets of ticketing including event build, seat allocation, release backs, implementation, management, staff management, customer service, venue and ticket agency liaison/negotiation and data management with a strong focus on attention to detail. 
 Highly developed interpersonal and communication skills and able to manage and prioritise many and varied tasks.

Tourism technician, well-versed in assisting guests with check-in, check-out and billing services. Reliable individual with combined time management skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Shahenaz Bukhari

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Tourism Office - Ticketing and Tourism Agent

Appointment Specialist

Reception Supervisor

Secretary

Event Organizer

VIP Hostess

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Bachelor of Science - English

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Bachelor of Science - English

Tourism Office - Ticketing and Tourism Agent

Appointment Specialist

Reception Supervisor

Secretary

Event Organizer

VIP Hostess

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