Shahid Akhtar
Riyadh
Summary
Highly motivated, skilled and experienced Field Service Engineer with a strong commitment to customer satisfaction. Proven ability to build rapport with customers, explain technical information clearly and provide timely and effective solutions to their needs. Proven ability to diagnose and resolve technical issues to minimize downtime and maximize customer satisfaction. Expertise in preventive maintenance, equipment installation and FMI for X-ray/DR, Vascular, CT, DGS and Mammography. Skillfully manage customer expectations and ensure a high level of customer satisfaction.
Project management background.
Triumphant completion of Turn key Projects and made good repute for serving institution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Field Engineer
Al Ramz Medical
12.2021 - Current
- Demonstrated effective problem-solving skills by rapidly identifying root causes of issues leveraging experience technical knowledge to develop innovative solutions.
- Maintain all models specific to a modality in the assigned area.
- Perform total system level trouble-shooting on complex multi-symptom problems.
- Maintain target Response time for all assigned PPM and Corrective Maintenance.
- Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
- Focus in the growth and direction of business for upcoming challenges.
- Responsible for Warranty and PMS contract cost control.
- Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
- Play a leading role in complex and multifunctional rooms.
Assistant Service Manager
Shirazi Trading Company
07.2017 - 10.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer tailored solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Monitored ongoing performance of installed systems using remote diagnostic tools, ensuring optimal functionality long-term reliability
Field Service Engineer
Shirazi Trading Company
07.2012 - 06.2017
- Performed onsite installation, modification and maintenance of Healthcare equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose accurate equipment malfunction.
- Maintain system repair and service onsite as per industry standards and safety.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
System Engineer
Shirazi Trading Company
07.2010 - 06.2012
Education
MBA - Project Management
Preston University
IslamabadBachelor of Science - Electronic Engineering
Preston University
IslamabadSkills
- Team Management
- Field service support
- Medical Equipment
- Equipment installation
- Hardware diagnostics
- Customer satisfaction
- Relationship building
- Installation planning
- Project management
- Flexible and Proactive
- Analytical Thinking
- Good Listener
Certification
X-RAYS Digital Rad Full Service
From G.E. Europe.
(For Discovery XR656 & XR650,
Definium 6000, Definium 8000,
Optima XR220, Optima XR240,
Optima XR646)
OEC 9900 Service
From G.E. Pak
OEC Elite Service
From G.E. Pak
Basics of X-RAYS
Online Challenge Exam from G.E.
Vascular Basic Service (online)
DGSS Fundamentals (online)
Languages
English
Full Professional
Urdu
Native or Bilingual
Arabic
Limited Working
Timeline
Senior Field Engineer
Al Ramz Medical
12.2021 - Current
Assistant Service Manager
Shirazi Trading Company
07.2017 - 10.2021
Field Service Engineer
Shirazi Trading Company
07.2012 - 06.2017
System Engineer
Shirazi Trading Company
07.2010 - 06.2012
MBA - Project Management
Preston University
Bachelor of Science - Electronic Engineering
Preston University
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