Shahid Mahmood Butt
Jeddah,Mecca Region
Summary
Customer-focused FM delivering excellent service through reliable facilities management. Built and maintained good relationships with staff and clients for productive communications. Worked with focus and attention to detail to maintain impeccable standards.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Facilities Manager (JEDCO project)
Saudi Emcor company limited
Jeddah, Saudi Arabia
05.2022 - Current
- Managed smooth deployment of manpower to manage day to day operations
- Deftly formulating long term/short term strategic plans to manage operation efficiently
- Attend regular, weekly, bi-weekly and monthly meetings with client, taking their feedback and ensure its implementation
- Managed all scheduled work orders will be completed on-time
- Managed timely responsive communication internally and externally e.g; HR, procurement, store, accommodation, transportation etc
- Supported redressal of staff grievance
- Follow up with Sub Contractor for their staff performance and work completion within agreed SLAs
- Managed best practices and quality standards to comply with occupational health and safety procedures
- Investigated problems and determined appropriate remedies
- Supervised full-time staff to comply with policies and guidelines
- Controlled expenses and lowered costs to meet budget requirements
- Improved efficiency and productivity by acquiring new skills
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations
- Increased customer satisfaction by resolving issues
- Generated Key Performance Indicator reporting to drive better performance
- Wrote reports outlining project progress and results
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Assistant Manager
EFS Facilities Services, LLC
Abu Dhabi, UAE, UAE
01.2015 - 04.2022
- Managed different clients e.g; MUBADALA, AWQAF, MUSANADA (PROVIS), ADEK, ADAFSA, DED, HRA, DOT and DCT
- Addressed customer issues professionally and deliver quick and successful resolutions
- Oversaw daily operations of store, including inventory and assisting customers
- Developing passionate and dedicated team
- Trained staff on best practices to achieve optimal productivity
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition
- Enforced company policies and guidelines for all employees
- Motivated management and staff teams to consistently deliver high quality, customer-focused service
Branch Manager
Highlink Capitl (Pvt) Ltd and IGI Securities Ltd
Lahore, Pakistan
02.2002 - 03.2014
- Established effective marketing strategies for branch to increase sales and maximise profits by evaluating potential client, developing new accounts and increase revenue of existing accounts
- Supervision of activities of all traders in respect of risk management & marketing, new retail and institutional clients while keeping liaison with head office and other branches
- Managed successful and smooth operations of branch
- Updated clients regarding technical scenario of market on day to day basis
- Managed Equity Finance Portfolio successfully and allocation of funds in carry over market.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures
Education
Bachelor of Arts - English, Journalism, Political Science
University of The Punjab, Lahore
Pakistan 06.2005 - 10.2007
Skills
- Facility management
- Operational support
- Financial risk analysis
- Schedule management
- Facilities contractor management
- Facilities inspections
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Arabic
Intermediate
Certification
- BICSc Certification
Timeline
Facilities Manager (JEDCO project)
Saudi Emcor company limited
05.2022 - Current
Assistant Manager
EFS Facilities Services, LLC
01.2015 - 04.2022
Bachelor of Arts - English, Journalism, Political Science
University of The Punjab, Lahore
06.2005 - 10.2007
Branch Manager
Highlink Capitl (Pvt) Ltd and IGI Securities Ltd
02.2002 - 03.2014
- BICSc Certification
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