Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Training And Learning
Personal Information
Appreciations
Hobbies and Interests
Languages
Timeline
Generic

Shahinaz Eshtiyak Jan

Jeddah

Summary

Experienced professional seeking to leverage knowledge and skills in a challenging position. Self-disciplined, well-organized, and possess exceptional communication skills. Eager to contribute to organizational growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Relations and Visits Manager

KAUST
11.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Coordinate, organize university visits for national and international partners and other stakeholders.
  • Develop the potential visits, including meetings, tours, and events.
  • Collaborate with academic departments and units to arrange meetings and activities.
  • Ensure that visits are aligned with the university's strategic objectives.
  • Sustain strategic relationships with those national and international universities/ industries to maintain the department’s goal

Develop, Standardize, and Monitor Relationship

  • Monitor the protocols of the relationship with strategic partners, or guests.
  • Design protocols to maximize the quality experience of the guests/ visitors relative to their cultural, or honorary position.
  • Guide events, engagements, and visits towards the correct etiquette and cultural expectations to help foster important relationships.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

VIP Relations & Protocol Manager

King Abdullah University for Science & Technology (KAUST)
01.2023 - Current
  • Creating and building the VIP list of invitees based on a well-organized criterion of selection from governmental, non-government educational and industrial sectors across the kingdom and other parties/ stakeholders in KSA and outside KSA both Saudis and non-Saudis
  • Such VIP's from Ministries, Universities, Commissions, Initiatives
  • Planning and executing visits for graduate students and leaders from educational and industrial sectors both national and international
  • Organize potential meetings and ceremonies for academic partnerships for future collaborations and engagements
  • Setting up meetings for VIP's with concerned senior leadership at KAUST to build and strengthen the relationships to achieve the goal of successful strategic collaborations parcel with the vision 2030

Acting Manager, Specialized Enrichment Unit at the Department of Strategic National Advancement

King Abdullah University for Science & Technology (KAUST)
10.2021 - 11.2022
  • Leads role identifying skill gaps across the government and industry and develop training programs to help address those gaps in partnership with leading global institutes
  • Develop and manage initiatives and programs to support KAUST's objective of growing the capacity, experience of Saudi nationals through collaborations with in-Kingdom entities
  • Manage 4 In-Kingdom Career Launch Programs, KAUST Saudi Leadership Program and the Quality of Saudi Student Experience program.
  • Managed and motivated employees to be productive and engaged in work.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Lead of Relations & Engagement at Strategic National Advancement

King Abdullah University for Science & Technology (KAUST)
11.2015 - 01.2020
  • Being the focal point of contact to reach the Presidents & Rectors of the in-kingdom universities, Industries as well as Saudi Cultural Missions abroad
  • Have a central role in the outreach for VIP's and high delegation visits
  • Responsible for the KAUST Saudi Leadership Program (2015-2020), program focuses on the strategic impact and aims to enhance the capacity of Saudi female leaders to drive change in their institutions & the kingdom
  • Organized and worked for the Scientific Research for Saudi Institution (SRSI) and KAUST Gifted Student Program (KGSP): Assist in the interview of the students, meet & greet, give a presentation about KAUST to the students and organize tours
  • Organizing visits within KAUST for academics & students
  • Organizing tours and accompanying high international delegates
  • Organizing the Career Fair & Company Day at KAUST: In-Kingdom Career Launch Program (IKCLP) is responsible for providing a connection for premier organizations (Industry & Educational) in the kingdom to KAUST talented students, postdocs and researchers
  • Accompany high delegates (Saudi/ non-Saudi) in the kingdom or from abroad to visit to Saudi Universities to facilitate collaborations with KAUST related to research and education: Accompanied Prof Carolee J Winstein, Biokinesiology and Physical Therapy at University of Southern California and Prof Katharina Kohse, CCRC Scientific Advisory Board member, University of Bielefeld, Germany to visit KAU and PNU

Head of Document Management at Government Affairs

King Abdullah University for Science & Technology (KAUST)
01.2015 - 10.2015
  • Handled all KAUST sensitive & important correspondences (incoming/outgoing, confidential, non-confidential letters, agreements, contracts, etc.) to facilitate solving issues for KAUST Management
  • Created a system of documentation & archiving benchmark with Saudi Aramco
  • Responsible for the weekly & monthly reports of GA department and handling the Development Plan for GA Staff
  • In addition, working as a Leader of Professional Development: Identified the learning needs of GA & Security employees to maintain efficiency of their performance
  • Set a criterion for learning & training, encourage employees to develop their skills and to be enrolled in different training programs at KAUST and abroad
  • Coordinating with HR & other training institutions in Saudi to design training programs that develop the skills of the staff.

Relations Representative at Government Affairs Department

King Abdullah University for Science & Technology (KAUST)
01.2008 - 10.2015
  • Working closely with the Director of GA, issuing visas for KAUST members and visitors, followed up with Embassies in-kingdom & abroad to facilitate visa related matters
  • Handling the tour in the kingdom for KAUST new senior staff & visitors and giving orientation about the university and Saudi culture
  • Contacting Saudi Embassies & Consulates abroad travelled and met officials to facilitate KAUST visa matters related to students, academics and employees.

Head of Customer Service

Khadijah Bint Khowailid Center for Businesswomen at Jeddah Chamber of Commerce & Industry
01.2006 - 12.2007
  • Set and plan workshops and conferences for businesswomen, informed them with the latest business ideas/ projects locally and internationally
  • Also, finding solutions for any obstacles they might face

Coordinator

Khadijah Bint Khowailid Center for Businesswomen at Jeddah Chamber of Commerce & Industry
05.2004 - 01.2006
  • Communicating with businesswomen help and support them to start their business and to facilitate difficulties in the field of trade in the Saudi market.
  • Completed bi-weekly payroll for 7 employees

Coordinator of Training Programs at Development Training Center – Women Section

King Abdulaziz University
01.2000 - 03.2004
  • Set up and coordinated with the Director of the Center to do different educational training programs, workshops, conferences based on the needs of the faculty & students for development of the academic & student in the university and to share knowledge
  • Those programs run by trainers from Saudi as well as countries abroad
  • Contacting Saudi as well as foreign trainers from different countries abroad to do such programs.

Education

Bachelor of Arts - English literature& Humanities

King Abdul-Aziz University
Jeddah

Skills

  • Initiative-driven professional
  • Resilient in high-stress situations
  • Consistently meet deadlines
  • Capable of advance and progress in the work environment
  • Highly punctual
  • Client relationship management
  • Efficient at acquiring new skills
  • Multi-tasking
  • Interpersonal communication
  • Strong computer skills
  • Strategic relationship development
  • Data confidentiality
  • Flexible travel
  • Event management

Accomplishments

  • Built and created the correspondence management system fro KAUST outgoing and incoming official letters and documents; Royal Decrees, permits, invitations
  • Being the first female employee to travel abroad and meet Saudi Ambassadors in Swiss, Amsterdam, France to facilitate the visa issuance for KAUST international faculty and staff members
  • Participated in organizing big successful events across different organizations during my career: KAU Scholarship event fro TA's and Lecturers, Jeddah Economic Forum, KAUST Inauguration, AlJanadreya, Career Fair, Commencement (University Graduation Ceremony)
  • Organized and managed the KAUST Exhibit during COP 27 and other exhibits in the kingdom

Certification

  • IEEE International Conference on Smart Mobility
  • Global Sustainability Development Congress conveyed by THE
  • International Protocol and Education Forum (virtual forum)
  • Organized and represented KAUST Exhibition as well as set up, managed the presentations of KAUST Faculties presented to visitors during COP 27 in Shaikh Alshaikh on 11/22
  • Participated to represent KAUST Booth at International Education Forum, KAUST Roadshows “Red Sea” in Jeddah, Dammam and Riyadh
  • Participated in EDGEX 2025 handling KAUST Booth and representing KAUST

Training And Learning

  • The 7 Habits for Highly Effective People
  • Coaching Skills for Professional Staff
  • Project Management Professional (PMP)
  • Customer Care
  • Public Relations
  • Successful Manager
  • Teamwork
  • Effective Communication Skills
  • Leadership at Work
  • 6 Hats
  • Problem Solving
  • Effective Communication- Know yourself
  • Strategic Plan for Government Affairs
  • KAUST Saudi Leadership Program
  • Effective Communications- Negotiation skills
  • Lean Six Sigma
  • Executive Leadership
  • Finance for non-finance Manager
  • Strategic Management, Media and Protocol (Dubai)
  • Communicating with Impact
  • Career Growth- Lunch n Learn
  • Developing Business Partnerships
  • Practical Communication Tips for Managers
  • How To be an Effective Manager to Drive Impact
  • KAUST Managers Power Hour
  • The Essence of Leadership and Management by MISK

Personal Information

Nationality: Saudi

Appreciations

  • Being an active and distinguished employee King Abdulaziz University (1999)
  • Appreciation Certificate for organizing the Ceremony of Training Programs at King Abdulaziz University (1998)
  • Appreciation Certificate for being an active participant at the Career Day at Jeddah Chamber of Commerce (1999)
  • Thank you letters for being an active and distinguished employee in Khadijah Bint Khowailid Center (2004)
  • Thank you letter for Organizing the Saudi Management Association (2006)
  • Thank you letter for Organizing Woman Forum (2007)
  • Appreciation Certificate for KAUST Partners in Progress (2008)
  • Thank you letter for GRP Award Announcement and Technical Symposium (2008)
  • Appreciation letter for organizing KAUST Inauguration Ceremony (2009)
  • Appreciation for participating in organizing KAUST Exhibition at Al-Janadreyha, the Saudi National festival (2010)
  • Recognition of 5 years’ Service at KAUST (2013)
  • Member of the Strategic Planning Team at Government Affairs department (2015)
  • Thank you letters from Aramco, Sabic, Saudi Space Commission and key national and international universities
  • Award of 10 Years' Service at KAUST (2018)
  • Thank you letters & appreciation from international Leaders visiting KAUST and potential places in the kingdom- Jeddah, Riyadh, Dammam
  • Award of 15 Years of Service at KAUST (2023)

Hobbies and Interests

  • Team sports
  • Swimming and Biking
  • Volunteering in social responsibility tasks
  • Organizing events/gatherings for family, colleagues
  • Ski
  • Traveling to explore new places- historical/modern
  • Exploring nature

Languages

Arabic
Bilingual or Proficient (C2)

Timeline

Relations and Visits Manager

KAUST
11.2024 - Current

VIP Relations & Protocol Manager

King Abdullah University for Science & Technology (KAUST)
01.2023 - Current

Acting Manager, Specialized Enrichment Unit at the Department of Strategic National Advancement

King Abdullah University for Science & Technology (KAUST)
10.2021 - 11.2022

Lead of Relations & Engagement at Strategic National Advancement

King Abdullah University for Science & Technology (KAUST)
11.2015 - 01.2020

Head of Document Management at Government Affairs

King Abdullah University for Science & Technology (KAUST)
01.2015 - 10.2015

Relations Representative at Government Affairs Department

King Abdullah University for Science & Technology (KAUST)
01.2008 - 10.2015

Head of Customer Service

Khadijah Bint Khowailid Center for Businesswomen at Jeddah Chamber of Commerce & Industry
01.2006 - 12.2007

Coordinator

Khadijah Bint Khowailid Center for Businesswomen at Jeddah Chamber of Commerce & Industry
05.2004 - 01.2006

Coordinator of Training Programs at Development Training Center – Women Section

King Abdulaziz University
01.2000 - 03.2004

Bachelor of Arts - English literature& Humanities

King Abdul-Aziz University
Shahinaz Eshtiyak Jan