MOHAMMAD SHAHANAWAZ ALAM
Riyadh
Summary
Experienced IT professional focusing on support and troubleshooting. Skilled in resolving technical issues and ensuring smooth IT operations through strong problem-solving abilities and in-depth knowledge of various software and hardware systems. Committed to improving user experience and system efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work history
IT Support Analyst
Initial Saudi Group
Riyadh, KSA
12.2020 - 10.2025
- Managing IT operations for ISG Central Region HQ and project sites, ensuring seamless technology support and service delivery.
- Procured, prepared, and deployed laptops/desktops for new employees, ensuring smooth IT onboarding and compliance with ISG standards.
- Managed IT asset allocation for HQ and project staff
- Created and configured user accounts, email setups, domain integration, and network printer access with secure print codes.
- Configured Cisco IP phones and Cisco Jabber to enable seamless calling from laptops and PCs.
- Installed and managed Palo Alto VPN on user laptops to ensure secure remote access to office resources.
- Office 365 services administered, including user management, mailbox delegation, email forwarding, SharePoint access, and group membership.
- Managed Barracuda Email Security Firewall—analyzing, mitigating spam threats, releasing quarantined emails, and maintaining whitelists.
- Recommended and prepared IT assets for project offices, including routers, switches, Wi-Fi access points, and printers.
- Managed biometric time attendance systems, staff door access, and user enrollment.
- Diagnosed and resolved technical issues for end-users, escalating complex problems to senior IT teams when required.
- Provided advanced IT troubleshooting for hardware, software, and network issues via phone, remote, or on-site support.
- Installed, configured, and maintained computer hardware, operating systems, and applications.
- Monitored and maintained IT infrastructure, replacing faulty components as needed to ensure minimal downtime.
IT Support Specialist
Alkaffary Group
Riyadh, KSA
05.2019 - 12.2020
- Delivered remote technical support across 100 locations Kingdom wide, ensuring seamless operations and minimal downtime.
- Performed installation, configuration, and troubleshooting of networks and enterprise applications remotely.
- Managed and secured Wi-Fi networks using MAC address filtering for enhanced access control.
- Installed, basic configured, Cisco switches, including VLAN creation and management.
- Administered and basic troubleshot Cisco routers across 100 locations, ensuring reliable connectivity.
- Created and administered user accounts, groups, and mailboxes for enterprise users in Active directory.
- Implemented and updated Kaspersky antivirus across servers to maintain strong security posture.
- Played key role in commissioning new network links, supporting organizational expansion.
- Developed and enforced IT policies to optimize system performance and boost user productivity.
IT Specialist
Abegarabia Ltd
Riyadh, KSA
04.2012 - 03.2020
- Manage Active Directory (AD) users and computers on Windows Server 2008, ensuring secure and efficient user account and group management.
- Configure, install, and maintain network devices and services such as routers, switches, and firewalls.
- Monitor system and network performance to ensure high availability, reliability, and security.
- Provide Level 1/2 technical support and troubleshooting, effectively resolving user and system issues.
- Collaborate with vendors and IT teams for timely problem resolution and service delivery.
- Deliver LAN support including printer integration, antivirus implementation (server & client side), and endpoint security.
- Manage email services: create accounts, configure Outlook on desktops and mobile devices, deactivate accounts post-resignation, and enforce password policies.
- Oversee laptop and desktop distribution and monitor network hardware and software assets.
- Maintain accurate IT asset inventory covering hardware, software, and related resources.
- Lead and support implementation of IT projects, providing direction and monitoring progress to ensure successful rollout.
L1 Network Engineer
DS Infotech Ltd.
, India
04.2010 - 09.2011
- Network monitoring & management using Spectrum Software.
- Administration of Juniper routers, Nortel switches, servers, IP phones, and BSNL optical fiber links.
- Managing POP (Point of Presence) and IT infrastructure at Collectorate & block offices.
- Providing technical support, including video conferencing setup (Polycom PSX 7000) for government officials.
- Supporting VAT & Treasury network operations across district.
- Managing UPS systems at DHQ & BHQs, along with daily reporting (status, attendance, DG reports).
- Administration of Lotus Notes (mailbox troubleshooting, switch ID, commands).
- User account management, disk space allocation, shared folders & access rights.
- Troubleshooting IT/network issues to ensure smooth operations.
- Responsible for IT operations across 22 BHQs under DHQ.
- CLIENT: Tata Consultancy.
Education
Bachelor’s degree -
Magadh University
IndiaDiploma - Computer & Networking
MBA-IT - undefined
Jaipur National University
Skills
- Cisco Router 881, 1800-Cisco Switch 2906 POE- SOPHOS UTM Box firewall-Dell SonicWALL Firewall, Palo Alto, Barracuda Email Security, TrendMicro, Cisco IP Phone
- Microsoft Windows Server 2003, 2008, 2012 Standard/Enterprise, Azure, Microsoft Office 365, SharePoint
- Active Directory DNS, DHCP, Kaspersky endpoint, Cisco IP Phone, Xerox Printer, Canon image RUNNER
Certification
- Microsoft Certified: Azure Fundamentals (Certification number: 1DF244-9D335C)
- Microsoft Certified: Azure Administrator Associate (Certification number: 384643-93F8C8)
- CCNA
- Saudi Council of Engineers
PERSONAL INFORMATION
- Marital Status : Married
- DOB : FEB 1990
Timeline
IT Support Analyst
Initial Saudi Group
12.2020 - 10.2025
IT Support Specialist
Alkaffary Group
05.2019 - 12.2020
IT Specialist
Abegarabia Ltd
04.2012 - 03.2020
L1 Network Engineer
DS Infotech Ltd.
04.2010 - 09.2011
MBA-IT - undefined
Jaipur National University
Bachelor’s degree -
Magadh University