SHAHUDHEEN PUTHANPURAYIL SIDHIQ
DAMMAM,SAUDI ARABIA
Summary
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
SENIOR TRAVEL CONSULTANT
ALKHODARI TRAVEL AND TOURISM AGENCY L.L.C
DAMMAM, Saudi Arabia
12.2010 - Current
- Ensured profitability, verifying quote accuracy before issuance to client.
- Used GDS to plan and sell airline tickets, accommodations and other travel services according to client needs.
- Maintained up-to-date knowledge in tourism trends by attending travel seminars.
- Coached and mentored junior consultants to constantly meet and exceed monthly sales targets.
- Maximized sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
- Supported continuous improvement, collecting feedback from clients, agents and ground handlers to inform future processes.
- Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Generated repeat business by escalating and actioning feedback for maximum effect.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Strived to reach set sales and revenue targets.
- Informed clients about cancellation policy and associated penalties.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Advised customers on visas and travel safety.
- Accommodated client requests for customizations or modifications as best as possible.
- Processed bulk cancellations and refunds daily with zero error.
- Employed active listening and research skills to establish and maintain positive, loyal client relationships.
- Adhered to clients budgets while making plans.
- Monitored flight costs and demand to achieve best-possible prices.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
Ticketing RESERVATION Supervisor
AKBAR TRAVELS OF INDIA (P) LTD
VADANAPPALLY, INDIA
02.2008 - 11.2010
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Dealt with high-volume calls and emails competently to meet service targets.
- Employed strong product and systems knowledge to handle booking enquiries.
- Conducted calls professionally and politely to maintain excellent service standards.
- Processed payments and online bookings with zero error.
- Communicated reservation confirmations to guests via post and email.
Ticketing reservation executive
AKBAR TRAVELS OF INDIA(P)LTD
KECHERY, INDIA
02.2006 - 01.2008
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Maintained product knowledge to provide accurate information on local tour services.
- Employed strong product and systems knowledge to handle booking enquiries.
Education
BACHELOR OF COMMERCE - COMMERCE WITH TRAVEL & TOURISM OPTIONAL
CALICUT UNIVERSITY
KERALA 06.2003 - 09.2005
Some College (No Degree) - COMMERCE
KERALA HIGHER SECONDARY
INDIA03.2004
Some College (No Degree) - IATA UFTAA FOUNDATION
IATA UFTAA
MONTREAL CANADA03.2005
Skills
- Itinerary research
- Ticket exchanges
- Fares knowledge
- In-depth destination knowledge
- Cancellation and refund procedures
- Travel documentation knowledge
- Tourism trends awareness
- Fares and ticketing processes
- Travel product cross-selling
- Business travel
- Enquiry management
- Global Distribution System knowledge
- Accommodation reservation management
Additional Information
- Can work under pressure
- Target oriented
- Vast experience in Travel field
- Strong computer knowledge
- Communication skill
- Manual fare calculation
- Wide knowledge in travel and Tourism
- Expert in Amadeus
Languages
English
Fluent
Arabic
Intermediate
Hindi
Advanced
Malayalam
Native
Tamil
Intermediate
Timeline
SENIOR TRAVEL CONSULTANT
ALKHODARI TRAVEL AND TOURISM AGENCY L.L.C
12.2010 - Current
Ticketing RESERVATION Supervisor
AKBAR TRAVELS OF INDIA (P) LTD
02.2008 - 11.2010
Ticketing reservation executive
AKBAR TRAVELS OF INDIA(P)LTD
02.2006 - 01.2008
BACHELOR OF COMMERCE - COMMERCE WITH TRAVEL & TOURISM OPTIONAL
CALICUT UNIVERSITY
06.2003 - 09.2005
Some College (No Degree) - COMMERCE
KERALA HIGHER SECONDARY
Some College (No Degree) - IATA UFTAA FOUNDATION
IATA UFTAA
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