SHAHZAD AKBAR
RIYADH,SAUDI ARABIA
Summary
Corporate travel consultant with a degree in marketing and drive to deliver top-notch commercial experiences for a wide variety of clientele. Sales-orientated and committed to delivering excellent customer service, on budget and within the desired timeframe. Eager travel consultant with a passion to sell and a focus on leisure travel. A strong research background and a love of all things travel. Looking to further an extensive career in travel and hospitality, working with clients seeking the holiday of a lifetime. Sharp and energetic travel agent, successful at troubleshooting and handling customer support issues in a timely manner. Bilingual and well-travelled with active listening and interpersonal skills. Seeking a travel consultant position in a dynamic, fast-paced environment. Sales-oriented travel guru with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Seeking a challenging position to provide exceptional service and quality obtained from years of hands-on experience in the corporate travel industry. Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level agent position. Ready to help team achieve company goals. Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Travel agent
WARDAHMUSAFIR
Riyadh, Riyadh Region
06.2020 - 09.2023
- Led Frequency destination training sessions that helped Number consultants significantly improve their selling strategies.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Booked travel accommodation for a party of 60 guests for a last-minute wedding.
- Renegotiated contracts with preferred suppliers, increasing commission by 40%.
- Discussed security issues and protocols with individuals travelling to highly insecure areas in the Middle East and Africa.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Organised memorable and exquisite travel itineraries and holidays for high-level clients, celebrities, politicians and business executives.
- Asked open-ended questions to better ascertain client needs and determine the best travel offerings.
Education
High School Diploma - ARTS
MODERN INT SCHOOL
RIYADH 02.2011 - 04.2014
Skills
- Amadeus CRS
- Itinerary planning
- Conflict resolution
- Global destinations
- Overseas tours
- Mentoring and training
- Upgrade management
- Sabre
- Itineraries
- Company guidelines and procedures
- Client amenities
- Travel agency accounting
- Executive travel
- Travel insurance
- Social media management
- Hotel accommodations
- Customer service
- Travel research
- Sales closing techniques
Languages
English
Advanced
Arabic
Upper intermediate
Hindi
Advanced
Urdu
Fluent
Accomplishments
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
- Created elaborate destination wedding travel packages to boost company sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Affiliations
- International Council of Nurses
- Freemason
- American Medical Informatics Association
- Association for Computing Machinery
- National Association of Social Workers
- American Society of Safety Professionals
Timeline
Travel agent
WARDAHMUSAFIR
06.2020 - 09.2023
High School Diploma - ARTS
MODERN INT SCHOOL
02.2011 - 04.2014
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