Shaik Wajid Ahmed
Riyadh,saudi arbaia
Summary
Results-driven professional with a Post Graduate Diploma in Computer Applications, experienced in CRM software and Microsoft Office Suite. Strong sales acumen and strategic planning skills, focused on target setting and sales performance monitoring. Expertise in customer complaint resolution, price quotation development, and sales proposal creation. Proficient in coordinating deliveries, order processing, and inventory management to support business growth.
Overview
1
1
Language
15
15
years of professional experience
Work history
Admin Officer
ZULTEC International
2012.02 - 2015.07
- -Coordinated correspondence with clients, head office, and branch offices, liaising with personnel department to ensure timely communication.
- -Organised and maintained records systematically to ensure easy access and retrieval.
- -Maintained employees records in respect of time sheets, personal information etc.
- -Submitted reports and documents to senior management to facilitate informed decision-making.
- Managed follow-ups for Iqama and lease paper renewals, forwarding requests for certified letters to head office for processing.
- Preparing, Weekly and Monthly Meeting Schedule
Sales Support Coordinator
ZULTEC International
Riyadh, Saudi Arabbia
2015.08 - 2026.08
- Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
- Delivered exceptional customer service, enhancing customer satisfaction and fostering strong relationships.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
- Monitor & supply spare parts required to customers.
- Prepared orders for spare parts from various suppliers efficiently.
- Monitored product order shipments, ensuring timely delivery to customers and addressing potential delays proactively.
- Alert customers on shipping and flow issues in advance.
- Provide price and cost proposals in response to customers' requests.
- Handle incoming phone calls related to return material requests, product samples, order referrals, sales promotions, etc.
- Contact customers regarding contract cancellations to determine cause and possible corrective measures.
- Develop knowledge about each customer’s business model and requirements.
- Maintain competent understanding of the company's products, their functions and alternatives.
- Coordinated and analysed customer service functions, implementing improvements to align with company goals.
- Maintain database of customer sales order and invoicing records.
- Assist in marketing activities and inventory control maintenance.
Education
B.A -
Kakatiya University
A.PS.S.C - undefined
Board of Secondary
A.PSkills
- CRM software usage
- Office suite proficiency
- Order processing
- Inventory control
- Sales coordination
- Sales proposal creation
- Quotation development
- Coordinating deliveries
- Customer complaint resolution
- Sales performance monitoring
- Performance metrics
- Operational planning
- Cost analysis
- Computer applications diploma
Languages
URDU (Mother tongue), English (Fluent), Arabic
PERSONAL DATA
- Name: Shaik Wajid Ahmed
- Date of Birth: 11 July 1988
- Nationality: Indian
- Marital Status: Married
- Iqama: Transferable Iqama
Timeline
Sales Support Coordinator
ZULTEC International
2015.08 - 2026.08
Admin Officer
ZULTEC International
2012.02 - 2015.07
S.S.C - undefined
Board of Secondary
B.A -
Kakatiya University