Shaik Sameer Pasha
Dammam, Saudi Arabia
Summary
Results-driven Client Relations Officer with 2+ years of experience in vendor registration, prequalification, onboarding, and tender support within the Saudi market. Hands-on expertise in SAP Ariba, Oracle, and Aconex portals, with a strong understanding of Saudi Aramco, SABIC, Saudi Energy etc,.. vendor requirements and compliance standards. Proven track record of managing multiple registrations and submissions with high accuracy and on-time delivery. Skilled in building strong client relationships, coordinating cross-functional teams, and ensuring seamless documentation processes to support business development and contract acquisition.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relationship Officer
SRACO Company
12.2023 - Current
- Managed client acquisition activities through vendor registration and bidding portals, expanding the company’s client base.
- Handled end-to-end vendor registration, prequalification, and onboarding processes across platforms like SAP Ariba, Oracle, and Aconex.
- Successfully supported tender submissions, contributing to the award of new contracts
- Maintained strong professional relationships with key clients, including Saudi Aramco, ensuring continuous business opportunities.
- Facilitated client onboarding processes, ensuring a smooth transition and positive initial experience.
- Coordinated contract-related documentation and ensured full compliance with client requirements.
- Coordinated with cross-functional teams to develop bespoke solutions, maximising client satisfaction and business outcomes.
- Maintain strong follow-ups with clients to track approvals and pending actions
- Utilised CRM systems to track client interactions, maintain accurate records, and identify opportunities for upselling.
- Managed complex client queries and issues, providing expert advice and solutions to maintain high satisfaction levels.
- Analysed client satisfaction surveys to identify areas for improvement, leading to enhanced service delivery.
- Implemented company strategy into CRM work, ensuring alignment with company goals.
- Developed and maintained a comprehensive client database, utilising CRM tools for efficient communication and record-keeping.
- Collaborated with the marketing department to create targeted campaigns, increasing client acquisition.
- Implemented customer service excellence standards, reducing complaint resolution time by 40%.
- Resolved client issues promptly, applying effective problem-solving skills to prevent escalation.
Project Coordinator
Aspno Oil Technologies Private Limited
05.2021 - 03.2023
- Monitored drivers' hours of service to promote safety and operational efficiency.
- Calculated drivers' weekly compensation based on deliveries of each driver.
- Maintaining/Controlling the man power.
- Facilitate annual reviews for perform drivers to enhance team effectiveness and individual growth..
Education
Bachelor of Business Administration -
Kakatiya University
Warangal01-2022
Skills
- Tender submission
- Client relationship management
- Client Relationship Management
- Customer Service Excellence
- Vendor Registration & Documentation
- SAP Ariba, Oracle, Aconex Portal Handling
- Communication Skills
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Attention to Detail
- Team Coordination
- Report Preparation & Follow-ups
Certification
- SHA BLS Provider
- SHA HSFA CPR AED Course
- Fire Warden
References
- Mohammed Jahangir Siddique ( Sr. Commercial performance and CRM Manager) +966580071420
- Sohan Singh Gusain (Client and Contracts Relation Manager SRACO Company) Contact Number +966504120174.
- Raaffiulla Shariff (General Manager SRACO Company) +966590816150.
Timeline
Client Relationship Officer
SRACO Company
12.2023 - Current
Project Coordinator
Aspno Oil Technologies Private Limited
05.2021 - 03.2023
Bachelor of Business Administration -
Kakatiya University