Shaima Bashaykh

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Answered constant flow of customer calls over 35 in one day with minimal wait times.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.

• Architecture design summer training – Al Jabr Office for Engineering Consultancy,.
• Rhino program 2.
• Grasshopper program.
• EtIsal international company training
• Resolved concerns with products or services to help with retention and drive sales.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Provided ongoing guest service.
• Implemented and developed customer service training processes.

Environmental and Energy analysis using the below programs.

• Rhino programming - Two months Training
• Grasshopper programming - Two months Training

Achievements.

• Exceeded goals through effective task prioritization and great work ethic.
• Prepared variety of different written communications, reports and documents to ensure smooth operations
• Maintained excellent attendance record, consistently arriving to work on time