Shainoden Sani
Jeddah
Summary
Accomplished Senior Technician with a proven track record at Modern Technology Laboratory, adept in performance optimization and fostering strong client relationships. Demonstrates critical thinking and exceptional verbal communication, enhancing customer support and documentation accuracy. Achieved significant improvements in technical proficiency and project management, leveraging skills in relationship building and performance improvement.
Overview
16
16
years of professional experience
Work History
Senior Technician
Modern Technology Laboratory
Jeddah
08.2024 - Current
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Documented all customer service interactions in the company's ticket system.
- Communicated with distributors to acquire necessary equipment for projects.
- Kept records of parts and equipment used in projects to update inventory.
Executive Secretary
Ramla for Trading
Jeddah
07.2023 - 07.2024
- Responsible for maintaining confidential files pertaining to executive operations.
- Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
- Advocated and worked collaboratively to standardize processes, procedures and communications.
- Coordinated various office activities such as ordering supplies and arranging catering services for events.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
Sales Support Administrator
Bahra Cable Company
Jeddah
11.2019 - 06.2023
- Generates and processes new sales leads as necessary.
- Answer calls from customers, and deal with problems as they arise.
- Takes sales information and puts it into an easily readable format.
- Follow up with customers to ensure that they are satisfied with a particular product.
- Provide any necessary data or reports to the sales team.
- Exert attention to details, as customers may have the same problem; report the problem as necessary.
- Does any necessary administrative work, including filing reports or presenting the sales team with the necessary documents.
Executive Secretary
Abdul Latif Jameel Company
Jeddah
10.2017 - 11.2019
- Responsible for maintaining confidential files pertaining to executive operations.
- Managed executives' calendars to keep track of events, meetings and activities.
- Monitored emails received by executive personnel; responded promptly when appropriate.
- Advocated and worked collaboratively to standardize processes, procedures and communications.
- Facilitated communication between executives and other departments within the organization.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Letter of Credit In-charge
Mohammed Binladin Company
Jeddah
03.2009 - 09.2017
- Managing Letter of Credit, Account Receivables and Bank Accounts.
- Ensuring accuracy in maintenance of logistics files.
- Coordinated effective communication and generated reports.
- Reviewed and assessed data within the database.
- Promoted strong connections with diverse clientele.
Education
Bachelor of Science - Commerce
Iligan Medical Center College
Iligan City, Philippines03-2007
Skills
- Customer support
- Performance optimization
- Relationship building
- Performance improvement
- Critical thinking
- Documentation and reporting
- Verbal and written communication
Affiliations
- Sketching
- Retail and Fashion
Languages
English
First Language
Timeline
Senior Technician
Modern Technology Laboratory
08.2024 - Current
Executive Secretary
Ramla for Trading
07.2023 - 07.2024
Sales Support Administrator
Bahra Cable Company
11.2019 - 06.2023
Executive Secretary
Abdul Latif Jameel Company
10.2017 - 11.2019
Letter of Credit In-charge
Mohammed Binladin Company
03.2009 - 09.2017
Bachelor of Science - Commerce
Iligan Medical Center College
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