Fond of playing cricket
Shakeel Khan
Barista Coffee And Trainer
Aziizyah,Shifa
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Barista Trainer
Dunkin' Brands
Riyadh , Shifa
04.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Operated espresso machines and commercial coffee brewers to create beverages.
Barista
Dunkin Donuts & Baskin Robbins
Riyadh, Shifa
11.2019 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
Education
Batchelor In Commerce - Ecommerce
Kanpur University
India Up 04.2017 - 06.2020
Intermediate - Ecommerce
Exon Montessori Inter College
India (up) Lucknow 07.2012 - 06.2013
High School - Ecommerce
Exon Montessori Inter College
India (up) Lucknow 07.2011 - 06.2012
Skills
Sales proficiency
Coffee expertise
Leadership experience
Performance improvements
Smoothie making
Exceptional customer service
Coffee machinery
Soft selling
Point of sale operation
Hospitality service expertise
Cash Handling
Excellent memory
Food running
Retail management
Opening and closing duties
[Name] POS system
Interests
Timeline
Barista Trainer
Dunkin' Brands
04.2023 - Current
Barista
Dunkin Donuts & Baskin Robbins
11.2019 - Current
Batchelor In Commerce - Ecommerce
Kanpur University
04.2017 - 06.2020
Intermediate - Ecommerce
Exon Montessori Inter College
07.2012 - 06.2013
High School - Ecommerce
Exon Montessori Inter College
07.2011 - 06.2012