Shaker Alhamoud

· Directed all business operations, financial performance, strategic planning, and administration.

· Managed 100+ corporate and individual client accounts while maintaining high customer satisfaction.

· Developed marketing and business development strategies that increased client acquisition.

· Oversaw budgeting, cash flow, financial reporting, and internal controls.

· Prepared and filed monthly and quarterly VAT, Zakat, and Withholding Tax (WHT) returns in compliance with ZATCA regulations.

· Managed ZATCA inquiries, tax audits, and supporting documentation for government authorities and external auditors.

· Recorded tax journal entries and reconciled the General Ledger with tax filings.

· Managed shareholder accounts, dividends, and equity-related tax reporting.

· Used Microsoft Dynamics 365 to ensure compliance with Saudi FATOORA e-Invoicing requirements.

· Negotiated supplier agreements and led cross-functional teams to improve efficiency and profitability.

• Administered the setup and backup procedures for 50+ servers and 100+ desktops, pivotal to the seamless functioning of Network Management.
• Implemented robust system monitoring protocols, ensuring real-time detection and resolution of issues, resulting in a 50% reduction in downtime.
• Implemented proactive system maintenance strategies, resulting in a 30% improvement in system performance and a 20% reduction in downtime.
• Managed all maintenance operations, ensuring optimal functionality and efficiency across 50+ facilities, resulting in a 25% reduction in downtime and enhanced equipment lifespan.
• Reviewed network backup logs daily, identifying and addressing 95% of damaged files promptly, ensuring data integrity and minimizing potential losses.
• Performed routine network maintenance tasks weekly, including software updates and system checks, resulting in a 20% decrease in network downtime and improved overall system stability.

• Served as the primary technical advisor on a construction site for subcontractors, craftspeople, and operatives, resulting in a 20% reduction in construction delays and improved project quality.
• Directed the selection and requisition of materials and equipment, resulting in a 20% reduction in procurement costs and improved project efficiency.
• Negotiated prices for materials, implementing cost-effective solutions and proposals for projects, resulting in a 15% reduction in project expenses while maintaining quality standards.
• Interpreted contract design documents to streamline project execution, resulting in a 20% reduction in change orders.
• Coordinated communication among consultants, subcontractors, supervisors, planners, quantity surveyors, and the general workforce, ensuring seamless collaboration and project progress, leading to a 15% increase in project efficiency.
• Led day-to-day site operations, supervising and monitoring a labor force of 50 workers and subcontractors, ensuring project adherence to timelines and quality standards, resulting in a 15% increase in project efficiency.
• Planned work schedules and organized plant and site facilities efficiently to meet 100% of agreed deadlines, resulting in a 20% increase in project productivity and client satisfaction.
• Supervised quality control and health and safety protocols on site, resulting in a 95% compliance rate with safety regulations and a 10% reduction in workplace incidents.
• Resolved 95% of unexpected technical difficulties and other issues arose, ensuring minimal disruption to project timelines and operations.

• Targeted senior and executive-level accounts, securing $1 million in funding for future initiatives, resulting in a 30% increase in project scope and impact.
• Established and nurtured productive relationships with 50 prospective and competitive customers, resulting in a 20% increase in sales and sustained long-term growth.
• Maintained friendly and professional interactions with 100+ customers daily, resulting in a 95% customer satisfaction rate and boosted customer retention by 15%.
• Educated and worked with clients on ROI terms to find accurate solutions.

• Analyzed data from 50+ sources to establish comprehensive system requirements, resulting in a 20% increase in system efficiency and alignment with organizational objectives.
• Developed streamlined work plans and estimates for systems integration tasks, resulting in a 10% reduction in project timelines and revised resource utilization.
• Researched, evaluated, and recommended systems, equipment, and technologies tailored to client needs, resulting in a 20% increase in client satisfaction and implementation of optimized solutions.
• Drafted technical instructions, engineering plans, and technical designs for systems integration projects, resulting in a 15% reduction in project completion time and increased clarity in project execution.
• Led regularly collaborated with management, administration, legal, and support staff, resulting in a 30% increase in project coordination efficiency and revised cross-departmental communication.
• Developed comprehensive testing plans and procedures based on system recommendations, resulting in a 25% reduction in post-implementation issues and ensuring smooth system functionality.

• Established the networking environment by designing system configurations, resulting in a 20% improvement in network performance and reliability.
• Directed system installation, defining, documenting, and enforcing system standards, resulting in a 15% reduction in installation time and ensuring consistency in system setup across the organization.
• Maximized network performance by monitoring performance, troubleshooting network problems, and resolving outages, resulting in a 30% reduction in downtime and revised overall network reliability.
• Scheduled upgrades and collaborated with network architects on network optimization, resulting in a 20% increase in network efficiency and a 15% reduction in maintenance costs.
• Expanded job knowledge by participating in 10+ educational opportunities annually and regularly reading industry publications, resulting in a 20% increase in productivity and the implementation of innovative solutions.
• Expanded personal networks and participated in 5+ professional organizations, facilitating knowledge exchange and fostering professional growth, resulting in a 25% increase in industry insights and networking opportunities.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Pursued 5+ training opportunities annually to enhance customer relationship management abilities, resulting in a 15% increase in customer satisfaction scores and restructured client retention.
• Orchestrated initiatives resulting in the company achieving and maintaining industry-leading customer service ratings, surpassing competitors and securing a 95% customer satisfaction rating.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.