SHAKILA YAWARI
Enfield
Summary
Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Developed strong client relationship management and persuasive communication skills in fast-paced sales environment. Proven ability to analyze client needs, deliver tailored solutions, and close deals effectively. Ready to leverage these skills to contribute value and drive success in new professional field. Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
2026
2026
years of professional experience
Work History
Paralegal
Moore Law Disability and Aged Care Lawyers
01.2025 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Prepared legal briefs, motions, and pleadings.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Streamlined the resolution process for disputes among parties involved in litigation through effective mediation strategies.
- Facilitated the resolution of internal conflicts through mediation and proactive communication strategies.
Case Manager & Customer Service Representative
TSA Groups
- Managed client cases, ensuring timely and effective resolution of disputes
- Conducted client interviews to gather key details and build strong case profiles
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Sales and Service Representative
NRMA Insurance
- Assisted clients in understanding complex policies and resolving disputes
- Strengthened knowledge of regulatory compliance and contract law principles
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
Personal Banking Advisor
Westpac
- Provided financial advice while maintaining strict confidentiality and compliance
- Developed strong client relationships, building trust in handling sensitive financial matters
- Fostered positive working environment through open communication channels among team members.
- Promoted digital banking options to clients, simplifying their account management experience while reducing branch traffic.
- Collaborated with colleagues to share best practices and enhance overall branch performance.
- Conducted regular financial reviews with clients, recommending adjustments as needed to support changing life circumstances or market conditions.
- Mentored junior team members on effective sales techniques, contributing to overall staff development and productivity gains.
- Achieved sales targets by consistently meeting or exceeding assigned quotas for new accounts and referrals.
- Developed targeted marketing initiatives for local events, increasing brand visibility within the community.
Relieving Shift Manager
ALDI
- Managed staff and ensured smooth daily operations, including handling escalated customer concerns
- Gained valuable leadership experience applicable to managing legal teams
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Laws (Honours), Bachelor of Business - Law, Economics, Trade, And Finance
UniSA
01-2026
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Positive attitude
- Conflict resolution
- Decision-making
Languages
Persian
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Urdu
Native or Bilingual
Additional Information
References available upon request.
Timeline
Paralegal
Moore Law Disability and Aged Care Lawyers
01.2025 - Current
Case Manager & Customer Service Representative
TSA Groups
Sales and Service Representative
NRMA Insurance
Personal Banking Advisor
Westpac
Relieving Shift Manager
ALDI
Bachelor of Laws (Honours), Bachelor of Business - Law, Economics, Trade, And Finance
UniSA
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