Shams Alasad
Riyadh
Summary
A passionate professional with a strong interest in business, deeply committed to innovation, leadership, and making a meaningful impact. With a solid foundation in project management, marketing, and strategic problem-solving. I bring a collaborative and entrepreneurial mindset to every opportunity. I thrive in fast-paced environments that value creativity, continuous learning, and growth. Driven by challenges, I aim to create solutions that solve problems while generating lasting value and positive impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
EnerBank
Salt Lake City, United States
2024.06 - 2025.03
- Executed business plans and managed full client lifecycle
- Resolved delinquent accounts and client disputes
- Processed applications, payments, and policy changes
- Created compliant, flexible payment arrangements
- Utilized ERP systems (Sagent & Spectrum) for data management
Agent
American Income Life Insurance
Salt Lake City, United States
2024.03 - 2024.07
- Promoted life, accident, and health insurance through client assessments
- Generated sales through targeted outreach and client engagement
- Exceeded sales goals by applying strategic selling techniques
- Managed applications, renewals, and ongoing client support
- Ensured compliance using CRM systems and industry regulations
Team Leader
Macy's
Salt Lake City, United States
2024.01 - 2024.06
- Supervised staff to uphold Macy’s service and performance standards
- Led onboarding and training in customer service and product knowledge
- Conducted evaluations and provided performance feedback
- Oversaw daily operations for efficiency and consistency
- Focused on customer satisfaction to drive loyalty and retention
Fulfillment Center Ambassador
Amazon
Salt Lake City, United States
2023.02 - 2024.01
- Excelled in high-pressure environments with consistent quality and efficiency
- Led onboarding and training for new team members
- Managed Amazon fulfillment and enhanced client satisfaction
- Ensured quality assurance and regulatory compliance
- Improved workflows through cross-functional collaboration
Sales Specialist
Blue Raven Solar
Salt Lake City, United States
2022.03 - 2023.02
- Increased sales and revenue through strategic planning and tracking
- Managed client relationships to boost retention and outreach
- Delivered product knowledge and led promotional initiatives
- Oversaw call center operations, staffing, and scheduling
- Ensured service excellence through strong team communication
Manager
McDonalds
Salt Lake City, United States
2020.08 - 2022.01
- Led staff training in hygiene, safety, and customer service standards
- Managed financial operations, including billing and account handling
- Monitor quality control to maintain operational excellence
- Ensured compliance with internal policies and regulations
- Resolved service issues to optimize customer experience and efficiency
Education
Bachelor of science - Management
The University of Utah
UT, USA2024-05
Associate of Science - General studies
Weber State University
UT, USA01.2020
Minor in Psychology -
The University of Utah
UT, USA01.2022
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- ERP & CRM software
Certification
- Certified Personal Trainer, ISSA, 05/2022
- Life, Accident, and Health Insurance License, Utah Insurance Department, 02/2024
Personal Skills
- Project Management
- Leadership
- Effective Communication
- Conflict Resolution
- Data Analysis
- Time Management
- Critical thinking
- Multitasking Ability
Timeline
Client Relationship Consultant
EnerBank
2024.06 - 2025.03
Agent
American Income Life Insurance
2024.03 - 2024.07
Team Leader
Macy's
2024.01 - 2024.06
Fulfillment Center Ambassador
Amazon
2023.02 - 2024.01
Sales Specialist
Blue Raven Solar
2022.03 - 2023.02
Manager
McDonalds
2020.08 - 2022.01
Bachelor of science - Management
The University of Utah
Associate of Science - General studies
Weber State University
Minor in Psychology -
The University of Utah