Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Skills
Timeline
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Shams Alasad

Shams Alasad

Riyadh

Summary

A passionate professional with a strong interest in business, deeply committed to innovation, leadership, and making a meaningful impact. With a solid foundation in project management, marketing, and strategic problem-solving. I bring a collaborative and entrepreneurial mindset to every opportunity. I thrive in fast-paced environments that value creativity, continuous learning, and growth. Driven by challenges, I aim to create solutions that solve problems while generating lasting value and positive impact.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Relationship Consultant

EnerBank
Salt Lake City, United States
06.2024 - 03.2025
  • Executed business plans and managed full client lifecycle
  • Resolved delinquent accounts and client disputes
  • Processed applications, payments, and policy changes
  • Created compliant, flexible payment arrangements
  • Utilized ERP systems (Sagent & Spectrum) for data management

Agent

American Income Life Insurance
Salt Lake City, United States
03.2024 - 07.2024
  • Promoted life, accident, and health insurance through client assessments
  • Generated sales through targeted outreach and client engagement
  • Exceeded sales goals by applying strategic selling techniques
  • Managed applications, renewals, and ongoing client support
  • Ensured compliance using CRM systems and industry regulations

Team Leader

Macy's
Salt Lake City, United States
01.2024 - 06.2024
  • Supervised staff to uphold Macy’s service and performance standards
  • Led onboarding and training in customer service and product knowledge
  • Conducted evaluations and provided performance feedback
  • Oversaw daily operations for efficiency and consistency
  • Focused on customer satisfaction to drive loyalty and retention

Fulfillment Center Ambassador

Amazon
Salt Lake City, United States
02.2023 - 01.2024
  • Excelled in high-pressure environments with consistent quality and efficiency
  • Led onboarding and training for new team members
  • Managed Amazon fulfillment and enhanced client satisfaction
  • Ensured quality assurance and regulatory compliance
  • Improved workflows through cross-functional collaboration

Sales Specialist

Blue Raven Solar
Salt Lake City, United States
03.2022 - 02.2023
  • Increased sales and revenue through strategic planning and tracking
  • Managed client relationships to boost retention and outreach
  • Delivered product knowledge and led promotional initiatives
  • Oversaw call center operations, staffing, and scheduling
  • Ensured service excellence through strong team communication

Manager

McDonalds
Salt Lake City, United States
08.2020 - 01.2022
  • Led staff training in hygiene, safety, and customer service standards
  • Managed financial operations, including billing and account handling
  • Monitor quality control to maintain operational excellence
  • Ensured compliance with internal policies and regulations
  • Resolved service issues to optimize customer experience and efficiency

Education

Bachelor of science - Management

The University of Utah
UT, USA
05-2024

Associate of Science - General studies

Weber State University
UT, USA
01.2020

Minor in Psychology -

The University of Utah
UT, USA
01.2022

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • ERP & CRM software

Certification

  • Certified Personal Trainer, ISSA, 05/2022
  • Life, Accident, and Health Insurance License, Utah Insurance Department, 02/2024

Personal Skills

  • Project Management
  • Leadership
  • Effective Communication
  • Conflict Resolution
  • Data Analysis
  • Time Management
  • Critical thinking
  • Multitasking Ability

Timeline

Client Relationship Consultant

EnerBank
06.2024 - 03.2025

Agent

American Income Life Insurance
03.2024 - 07.2024

Team Leader

Macy's
01.2024 - 06.2024

Fulfillment Center Ambassador

Amazon
02.2023 - 01.2024

Sales Specialist

Blue Raven Solar
03.2022 - 02.2023

Manager

McDonalds
08.2020 - 01.2022

Bachelor of science - Management

The University of Utah

Associate of Science - General studies

Weber State University

Minor in Psychology -

The University of Utah
Shams Alasad