Shams Alshuwaier
Dammam,Saudi Arabia
Summary
Results-driven professional with experience in sales engineering, technical support, and business development within the oil and gas industry. Proven ability to build strong customer relationships, identify business opportunities, and deliver technical solutions that support growth and customer success. Skilled in sales forecasting, market analysis, and cross-functional collaboration, with proficiency in SAP, Microsoft Office, and engineering design tools.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Sales Egineer
SLB
Dammam, Eastern Province
2024.12 - Current
- Promoted to a managerial-level position as the first female professional within Completion in SLB, KSA.
- Gas Account Manager and Completion Sales Engineer for Saudi Aramco, responsible for driving business growth and achieving an annual revenue target of $30M across completion products and services.
- Supported the successful acquisition and execution of 85+ completion jobs in 2025, contributing to 10% revenue growth and customer satisfaction.
- Boosted sales performance through strategic market analysis and forecasting.
- Committed to building long-term customer relationships based on trust, reliability, and value creation.
Technical Support Engineer
SLB
Dammam, Eastern Province
2022.08 - 2024.12
- Acted as the primary point of contact for multiple clients (Saudi Aramco, Bapco & KJO) for inquiries and concerns.
- Conduct client visits and technical meetings to understand applications, identify challenges, and propose effective solutions.
- Provide insights to management on customer needs, market trends, and operational improvements.
- Perform post-job analysis and investigations, issuing detailed reports with findings, root cause analysis, and recommendations.
- Develop project and job designs, preparing all related technical documentation in alignment with client requirements and operational standards.
- Support the operation technically and troubleshoot during the execution phase of the job.
Schlumberger Empowerment Team Leader
SLB
Dammam, Eastern Province
2022.01 - 2022.12
- Led a team of 21+ senior employees to drive workplace improvement, safety, and team engagement.
- Tracked and resolved over 60 quality issues; proposed 10+ service quality improvements.
- Launched a safety training program that reached 250+ team members.
- Promoted HSE awareness and helped elevate the workplace's HSE performance level.
Senior Field Engineer
SLB
Dammam, Eastern Province
2021.10 - 2022.08
- Supported field operations for liner hangers and upper completion with multiple clients (Saudi Aramco, Bapco, and KJO).
- Wide exposure on different types of Completion jobs:
- Running 15+ jobs of different types of Liner Hanger systems (Colossus and Legacy) (Mechanical and Hydraulic).
- Running 20+ jobs on upper completion packers (QHSB, BluePack and MRP), Tubing Retrievable Safety Valve (TRMAXX), and various completion accessories.
Field Engineer
SLB
Dammam, Eastern Province
2020.03 - 2021.10
- Installed completion Systems (packers, safety valves) across 20+ wellsite jobs and prepared over 50 job files for execution.
- Collaborated with 10+ client representatives to ensure accurate, safe, and timely job delivery.
- Performed maintenance on 100+ tools and conducted 40+ workshop inspections.
Summer Intern
SLB
Dammam, Eastern Province
2019.06 - 2019.08
- Prepare the Core Completion assemblies in the workshop (Make up, Torque, Pressure test, QAQC, and final Inspection) under supervision of workshop team leader and technicians.
- Field Exposure.
Education
Bachelors - Mechanical Engineering
Alfaisal University
Riyadh, Riyadh Region 2014.08 - 2019.12
Skills
- Sales forecasting insight: experienced in developing accurate sales forecasts, analyzing market trends, and identifying growth opportunities to support business objectives and revenue targets
- Strategic Selling & Business Development: Skilled in applying strategic selling techniques to build client relationships, drive revenue growth, and secure long-term business opportunities
- New Product Launch Management: Proven ability to support and execute successful product launches through market assessment, customer engagement, and cross-functional coordination
- Technical Tools & Systems: Proficient in SAP, Microsoft Office, and engineering simulation tools (torque & drag) for analysis, documentation, and performance monitoring
- Strategic Thinking & Problem Solving: Proven ability to identify challenges, evaluate alternatives, and recommend practical and effective solutions aligned with organizational objectives
Awards & Recognition
- Participated in Shell Eco Marathon (Singapore, 2018)
- Participated in Shell Eco Marathon (Malaysia, 2019)
- Certification of Exceptional work in vehicle Design, Fabrication and Testing. (Shell Oil Company, 2019)
- First Place Research Award (Alfaisal University, 2019)
Languages
Arabic
Native
English
Fluent
Timeline
Sales Egineer
SLB
2024.12 - Current
Technical Support Engineer
SLB
2022.08 - 2024.12
Schlumberger Empowerment Team Leader
SLB
2022.01 - 2022.12
Senior Field Engineer
SLB
2021.10 - 2022.08
Field Engineer
SLB
2020.03 - 2021.10
Summer Intern
SLB
2019.06 - 2019.08
Bachelors - Mechanical Engineering
Alfaisal University
2014.08 - 2019.12