MS Office Suite
Shams Ashraf
Business Development & Customer Relations Specialist
Khobar, Eastern Province
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Tenacious member with strategic & analytical approach to solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
19
19
Certificates
Work History
Business Development & Customer Relation Specialis
East Pipes Integrated Company
Dammam, Eastern Province
11.2021 - Current
- Achieved targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events Locally & Internationally
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in consumer awareness & branding to raise awareness and capture details of the potential clients.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed operations support and customer engagement strategies.
- Achieved established KPI for team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed compelling company Profile to create awareness & increase product inquiries.
Client Management - Consultant
Potter & Clay Consultancy
Trivandrum, Kerala
10.2018 - 02.2021
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with the management and sales team of the clients to better understand customer needs and recommend appropriate solutions.
- Analyzed problematic areas to provide recommendations and solutions.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Renegotiated outsourcing contracts of the clients to save considerable costs.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Automated system e-commerce features to improve client sales.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors of the clients to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Administrator, Human Resources
Ras Girtas Power Company
Ras Laffan
05.2016 - 04.2018
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and monitored employee recognition programs.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Performed budget analysis to control expenditures and predict future budget needs.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Developed and coordinated employee training programs to improve productivity and performance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Senior Officer HR
Bahrain Prism Glass Factory
Bahrain International Investment Park, Hidd
04.2011 - 10.2014
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Evaluated hiring, firing, and promotions requests.
- Described job roles and established performance benchmarks.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Assisted in Revising HR Policies.
- Prepared Monthly & Quarterly HR Reports
- Initiated and acted very proactively for getting the organization ISO certified
- Discussed and recommended to HODs and employees, the career path for deserving employees
- Improved punctuality and attendance of employees by introducing an attendance policy
Site Administrator - HR
National Services Contracting Company
Bahrain Bay
04.2010 - 03.2012
- Scheduled staff & workers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Supervised crew of over 20+ employees.
- Accurately documented all onsite issues.
- Negotiated labor contracts with general contractors and subcontractors.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Established and maintained relationships with vendors to source affordable and high quality materials,equipment & services
- Coordinated with site personnel, head office and local government official.
- Assisted in organizing and overseeing assignments
Sales & Marketing Executive - Wholesale Division
Haute Couture
Adliya
07.2005 - 08.2009
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with the company policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Business Administration -
Asencia Business School
04.2001 -
Skills
Review of contracts
Software
SAP - HR Module
Certification
Certified First Aider (CPR & AED)
Interests
Reading
Scuba Diving
Hiking
Timeline
Business Development & Customer Relation Specialis
East Pipes Integrated Company
11.2021 - Current
Client Management - Consultant
Potter & Clay Consultancy
10.2018 - 02.2021
Administrator, Human Resources
Ras Girtas Power Company
05.2016 - 04.2018
Senior Officer HR
Bahrain Prism Glass Factory
04.2011 - 10.2014
Site Administrator - HR
National Services Contracting Company
04.2010 - 03.2012
Sales & Marketing Executive - Wholesale Division
Haute Couture
07.2005 - 08.2009
Bachelor of Business Administration -
Asencia Business School
04.2001 -
Certified First Aider (CPR & AED)
Safety Signs & Signal Regulations
Spill Prevention & Control
Working with DSE (V1) & (V2)
Working Safely with Flammable Liquids
Safe Use of Small Tools
Safe Manual Handling
Environmental Awareness
DSEAR Awareness
COSHH Awareness
Electrical Safety
Mono Oxide Poisoning
Working Alone
Heat Stress
Safety Signs Awareness
Security Bytes - Social Media
DATA Protection
Social Engineering Red Flags
SSI Certified Deep Diver
Personal Details
- Nationality - Bahraini
- Driving License - Bahrain, Saudi Arabia & International
- Marital Status - Single
- Date of Birth - 02/06/1985
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