MS Office Suite
Shams Ashraf
Business Development & Customer Relations Specialist
Khobar, Eastern Province
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Tenacious member with strategic & analytical approach to solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
19
19
Certificates
Work History
Business Development & Customer Relation Specialis
East Pipes Integrated Company
Dammam, Eastern Province
11.2021 - Current
- Achieved targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events Locally & Internationally
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in consumer awareness & branding to raise awareness and capture details of the potential clients.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed operations support and customer engagement strategies.
- Achieved established KPI for team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed compelling company Profile to create awareness & increase product inquiries.
Client Management - Consultant
Potter & Clay Consultancy
Trivandrum, Kerala
10.2018 - 02.2021
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with the management and sales team of the clients to better understand customer needs and recommend appropriate solutions.
- Analyzed problematic areas to provide recommendations and solutions.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Renegotiated outsourcing contracts of the clients to save considerable costs.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Automated system e-commerce features to improve client sales.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors of the clients to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Administrator, Human Resources
Ras Girtas Power Company
Ras Laffan
05.2016 - 04.2018
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and monitored employee recognition programs.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Performed budget analysis to control expenditures and predict future budget needs.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Developed and coordinated employee training programs to improve productivity and performance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Senior Officer HR
Bahrain Prism Glass Factory
Bahrain International Investment Park, Hidd
04.2011 - 10.2014
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Evaluated hiring, firing, and promotions requests.
- Described job roles and established performance benchmarks.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Assisted in Revising HR Policies.
- Prepared Monthly & Quarterly HR Reports
- Initiated and acted very proactively for getting the organization ISO certified
- Discussed and recommended to HODs and employees, the career path for deserving employees
- Improved punctuality and attendance of employees by introducing an attendance policy
Site Administrator - HR
National Services Contracting Company
Bahrain Bay
04.2010 - 03.2012
- Scheduled staff & workers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Supervised crew of over 20+ employees.
- Accurately documented all onsite issues.
- Negotiated labor contracts with general contractors and subcontractors.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Established and maintained relationships with vendors to source affordable and high quality materials,equipment & services
- Coordinated with site personnel, head office and local government official.
- Assisted in organizing and overseeing assignments
Sales & Marketing Executive - Wholesale Division
Haute Couture
Adliya
07.2005 - 08.2009
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with the company policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Business Administration -
Asencia Business School
04.2001 -
Skills
Review of contracts
Software
SAP - HR Module
Certification
Certified First Aider (CPR & AED)
Interests
Reading
Scuba Diving
Hiking
Timeline
Business Development & Customer Relation Specialis
East Pipes Integrated Company
11.2021 - Current
Client Management - Consultant
Potter & Clay Consultancy
10.2018 - 02.2021
Administrator, Human Resources
Ras Girtas Power Company
05.2016 - 04.2018
Senior Officer HR
Bahrain Prism Glass Factory
04.2011 - 10.2014
Site Administrator - HR
National Services Contracting Company
04.2010 - 03.2012
Sales & Marketing Executive - Wholesale Division
Haute Couture
07.2005 - 08.2009
Bachelor of Business Administration -
Asencia Business School
04.2001 -
Personal Details
- Nationality - Bahraini
- Driving License - Bahrain, Saudi Arabia & International
- Marital Status - Single
- Date of Birth - 02/06/1985
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