Shane Liao

As a digital marketing merchandiser, I regularly maintain the online digital content on retailers' websites through a external platform by updating our product information and brand content in a timely manner.

In addition, regularly update digital content on websites, such as wine imagery, brand logo, brand story, and the wine rewards. At the same time, assisted with the promotion on the website for trade customers.

• Enhanced client satisfaction by addressing concerns promptly.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Consistently met or exceeded quotas by implementing strategic sales plans, achieved the sales target of $13000 per week on average, and effective time management.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Pre-order communication with customers and following up the orders from overseas, China mainland.
• Prepare exporting documents for clients.
• Following up on customers' feedback and report to the manage to gain a better understanding of market preference, achieve targets and seek potential growth.
• Backing up marketing activities, eg, wine-tasting events.
• Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays