Summary
Overview
Work history
Education
Skills
Websites
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic
Shankar N Chavan

Shankar N Chavan

Riyadh,Saudi Arabia

Summary

Accomplished professional with extensive expertise in rail operations and public transport management. Demonstrates mastery in complaints resolution and staff supervision, ensuring optimal platform management and station cleanliness. Proficient in ticketing systems, effective communication techniques, and incident reporting, complemented by leadership qualities and fire safety training. Committed to enhancing operational efficiency through strategic staff training and equipment maintenance.

Overview

24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Station Supervisor

Riyadh Metro
Riyadh, Saudi Arabia
11.2019 - 07.2025
  • Facilitated smooth running of station with adept management skills.
  • Liaised with maintenance teams for quick resolution of technical issues.
  • Ensured safety standards, leading to a safer environment for passengers and staff.
  • Handled cash transactions securely, reducing incidents of financial discrepancies at the station.
  • Improved customer satisfaction with prompt response to inquiries and complaints.
  • Assisted in emergency situations, minimising potential harm or disruption to services.
  • Delivered high-level service to customers through attentive listening and problem-solving skills.
  • Assessed stock needs regularly, preventing shortages of essential items at the station.
  • Provided accurate information about train timings travel restrictions during peak hours.
  • Trained new employees effectively, contributing to their swift integration into the team.
  • Coordinated closely with other stations for seamless transfer of passengers.
  • Supported team members, resulting in improved performance and morale.
  • Updated daily logs accurately, contributing to organized record-keeping practices.
  • Educated passengers in safety protocols and emergency procedures.
  • Reviewed ticket sales to reconcile.

Duty Officer

Jet Airways (India) Ltd
Mumbai
12.2014 - 04.2019
  • Work closely with all sections and departments of the airport i.e., IOCC, Flight Dispatch, Rm Support for possible change of aircraft to prevent Baggage Offloading.
  • Handling a team of 15 coordinator.
  • Team Building and Training.
  • Preparation of Shift wise Allocation for Load Controllers.
  • Coordinating with various departments for day-to-day functions.
  • Strictly adhere to CAR requirements and maintain/update records.
  • Constantly monitor rescheduled, delayed, combined and cancelled flights and prepare load sheet accordingly.
  • Necessitate checks to ensure that Load sheets are generated in adherence to Precision Time Schedule (PTS) to maintain scheduled departures.
  • Being vigilant to ensure that all Load sheets are accurate and do not flout mandatory, legal and safety norms as spelt out in the Load & Trim Indoctrination Manual.
  • Liaise with Cargo and Flight Dispatch so that DGR shipments scheduled for uplift do not face blocks.
  • Ensuring Last Minute Changes in the trim sheet are done quickly and correctly.
  • Ensuring that all the flights are keyed into Post Departure mode once the aircraft is airborne to enable a free flow of documentation processes. (Within D +90 minutes)
  • Ensuring Load Detail Message (LDM) are passed irrespective of Manual/ automated generated Load sheets.
  • Strive to uplift all cargo shipments wherever possible to maximize revenue.
  • Ensure Mandatory manual load sheet is prepared by all staff (within 30 days) as per DGCA guidelines.
  • Preparation of monthly roster.
  • Management of Stock required by CLCU Department.
  • Manual Stock of Load & Trim sheet and Stationery and Hardware requirements.

Customer Service Supervisor

Jet Airways (India) Ltd
05.2009 - 12.2014
  • Well verse with CLC procedures and Functions.
  • Well verse Knowledge of Wide body and Narrow body aircraft.
  • To generate Loading Instruction Reports and ensure Ramp staff has loaded the aircraft accordingly.
  • To generate messages of baggage and cargo offloaded due payload restrictions to all concerned.
  • Preparing automated and manual load sheet for wide body and narrow body aircraft.
  • Preparing the Load and Trim Sheet for different type of aircrafts in a timely manner.
  • To put in aircraft registration, configuration code and Aircraft type on Sabre to generate Load sheets through the system as well as prepare manual Load sheets for CAR compliance.
  • To calculate the Estimate Zero Fuel Weight (EZFW) in coordination with Flight Dispatch Department and monitor decrease/increase in EZFW and notify flight Dispatch for correct fuel upliftment.
  • Ensuring the Aircraft is properly balanced.
  • Ensuring the Aircraft is loaded as per the Loading Instruction.
  • Liaising with the commander regarding the EZFW of the aircraft and ensuring maximum cargo is uplifted on the aircraft.
  • Ensuring and Aiming for the desired Center of Gravity of the aircraft for fuel optimization.
  • Planning the aircraft in order to maintain less difference between Estimated and Final Zero fuel Weight.
  • Training new colleagues on Wide Bodied Aircraft.

Customer Service Supervisor

Jet Airways (India) Ltd
06.2008 - 05.2009
  • Preparing the daily duty roster.
  • Overall supervision of day-to-day functions of the team.
  • Coordinate With IOCC, RM support and Central Helpdesk for delayed or disrupted flight.
  • Ensure on time performance and provide with the detailed delay reports.
  • Ensure smooth handling of delayed flight guest / mis-connected guest / cancelled flight guest.
  • Provide inputs to flight operations in case of delays, rescheduling, cancellations and combinations.
  • Investigate guest complaint and attend to the guests on a case-to-case basis.
  • Coordinate with other departments in order to minimize turnaround time.
  • Handling the Ancillary Revenue efficiently.
  • Liaise with external & internal service providers to improve quality of services provided.
  • Provide efficient Guest Service and protect the financial interest of the company.
  • Handle Meda (Medical) cases, Unaccompanied minors, etc. efficiently.
  • Handle guest no show, charges, waivers etc. within set parameters.

Senior Customer Service Assistant

Jet Airways (India) Ltd
05.2005 - 06.2008
  • Managing operations with respect to arrival and departure of flight.
  • Handling shift assigned with respect to check-in, passenger handling, ramp, load sheet and allied activities.
  • Monitoring the transfer of through check-in baggage.
  • Handling misconnections and arrange hotel accommodation for the passenger and booking them for suitable flights.
  • Coordinating arrival hall and ensuring smooth flow of arrival baggage and passengers.
  • Well verse with check-in procedures, monitor counters for international flights and closings the counter on time.

Customer Service Assistant

Jet Airways (India) Ltd
02.2001 - 05.2005
  • Worked at Jet Airways Reservation (Sabre) handling passenger queries.
  • Creating Passenger Name Record with Time limit.
  • Worked at the ticketing counter issuing tickets/refund.

Education

Bachelor of Commerce - Accounting.

Mumbai University
Mumbai
06.1994 - 04.1999

Skills

  • Staff supervision capability
  • Platform management competency
  • Leadership qualities
  • Public transport knowledge
  • Effective communication techniques
  • Rail operations knowledge
  • Airline Operating Knowledge
  • Staff management
  • Fire safety training
  • Public address system usage
  • Staff training
  • Incident reporting

Certification

  • Certified Key Instruction for Riyadh Metro
  • Certified Assessor for Riyadh Metro
  • Certified First Aider (Level 2 award)
  • Certified Fire warden (Level 2 award)

Accomplishments

  • Awarded with Certificate of appreciation in 2022 (Riyadh Metro)
  • Deputed to Bangkok for one month for handling lease aircraft to gulf air. (Jet Airways)
  • Tested and approved sabre product (Load Manager Version 5.4) and successfully launched along with SABRE team and initiated for a GO LIVE (Jet airways)
  • Was first to get selected as the best employee from the department. (Jet Airways)

Languages

English
Fluent

Personal Information

  • Date of birth: 11/21/77
  • Nationality: Indian
  • Marital status: Married

Timeline

Station Supervisor

Riyadh Metro
11.2019 - 07.2025

Duty Officer

Jet Airways (India) Ltd
12.2014 - 04.2019

Customer Service Supervisor

Jet Airways (India) Ltd
05.2009 - 12.2014

Customer Service Supervisor

Jet Airways (India) Ltd
06.2008 - 05.2009

Senior Customer Service Assistant

Jet Airways (India) Ltd
05.2005 - 06.2008

Customer Service Assistant

Jet Airways (India) Ltd
02.2001 - 05.2005

Bachelor of Commerce - Accounting.

Mumbai University
06.1994 - 04.1999

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Shankar N Chavan