Shanza Shaheen
Riyadh
Summary
A dedicated professional with exceptional verbal and written communication skills, known for excellent presentation abilities and a collaborative mindset. Demonstrates a proven ability to negotiate effectively, achieving favourable outcomes while handling repetitive tasks with efficiency and accuracy. Passionate, humble, and self-motivated, committed to leveraging these skills in a dynamic team environment to drive success.
Overview
9
9
years of professional experience
Work history
Waitress
Herfy Food Company
Riyadh
01.2026 - 04.2026
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ensured smooth restaurant operation by effectively managing reservations system.
Services Crew
Millennium Hilton Hotel Bangkok
Bangkok
12.2024 - 12.2025
- Ensured timely food delivery to enhance dining experience.
- Resolved customer complaints promptly, fostering good relations and loyalty.
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Collaborated with team members to streamline operations.
Guest Relation Officer
Khoj Resort Shigar
Gilgit Baltistan
05.2023 - 12.2024
- Assisted in the organisation of special events for enhanced guest satisfaction.
- Executed feedback collection process diligently, aiding in continuous improvement efforts.
- Boosted hotel reputation with professional handling of guest relations issues.
- Ensured adherence to hotel standards, promoting a consistent quality experience for all guests.
- Fostered a welcoming atmosphere for improved guest experience.
- Executed daily administrative duties, contributing towards efficient hotel operation.
- Coordinated timely completion of room cleaning, ensuring a comfortable stay for guests.
Hostess
Serena Hotel
Islamabad
08.2019 - 03.2022
- Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
- Checked coats and other personal belongings as per guest's request whilst ensuring their safekeeping.
- Assisted in setting up and clearing tables for improved dining experience.
- Collaborated with the serving staff to streamline service delivery.
Hostess
Best Western Hotel
Islamabad
09.2017 - 08.2019
- Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
- Checked coats and other personal belongings as per guest's request whilst ensuring their safekeeping.
- Collaborated with the serving staff to streamline service delivery.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Handled customer queries and complaints, ensuring satisfaction.
Education
Matriculation -
Islamabad Model College for Girls
1 2015 - 1 2017
Skills
Greet and welcome guests in a friendly and professional manner
Present menus and provide detailed information about food and beverages
Take accurate food and drink orders and enter them into the system
Serve food and beverages promptly and efficiently
Ensure customer satisfaction by checking on guests during service
Handle customer complaints politely and resolve issues quickly
Prepare tables by setting up linens, cutlery, and glasses
Maintain cleanliness and hygiene standards in the dining area
Process bills and handle cash or card payments
Coordinate with kitchen staff to ensure timely service
Upsell menu items and promote special offers
Follow health and safety regulations at all times
LANGUAGES
English, Urdu, Panjabi
Timeline
Waitress
Herfy Food Company
01.2026 - 04.2026
Services Crew
Millennium Hilton Hotel Bangkok
12.2024 - 12.2025
Guest Relation Officer
Khoj Resort Shigar
05.2023 - 12.2024
Hostess
Serena Hotel
08.2019 - 03.2022
Hostess
Best Western Hotel
09.2017 - 08.2019
Matriculation -
Islamabad Model College for Girls
1 2015 - 1 2017