Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Shareef Valappil

Shareef Valappil

Sales Coordinater
Keralam,Kannur

Summary

I have been working in hospitality setting for 7 years, with my most recent experience as Income/Night

Auditor and Receivable,reservation, sales coordinator proven to handle any kind of situation, with the skill set to perform under

pressure. Excellent Interpersonal skills, and a dedicated worker with a sense of purpose.

Overview

7
7
years of professional experience
5
5
Languages

Work History

Sales Coordinator

Ibis Hotel, Accor Hotels
10.2024 - Current
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Coordinated product demonstrations to showcase key features for sales prospects.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.

Reservation

Ibis Hotel, Accor Hotels
06.2023 - 10.2024
  • Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
  • Reduced booking errors with meticulous attention to detail and thorough verification procedures.
  • Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
  • Responded quickly to telephone, email, online and in-person requests to book or update services.
  • Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
  • Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
  • Collaborated with sales team to upsell premium services, resulting in increased revenue.
  • Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Actively monitored competitor rates and promotions, adjusting pricing strategies accordingly to maximize occupancy rates.
  • Strengthened relationships with corporate clients, securing repeat business and referrals.

Account Executive - Payables and Receivables

Ibis Hotel, Accor Hotels
06.2022 - 06.2023
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
  • Maintained records by imaging invoices, debits, and credits.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
  • Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.

Income Auditor

Radisson Blu Hotel
08.2018 - 06.2022
  • Assisted in maintaining a strong internal control environment, conducting regular audits and reviews of operational procedures.
  • Collaborated with finance team members to analyze trends, monitor budgets, and provide accurate forecasts for management decisionmaking.
  • Improved overall efficiency by automating routine tasks through the implementation of new software tools.
  • Played an instrumental role in successful annual external audits, providing necessary documentation and clarification as required.
  • Mitigated risk of financial losses by proactively detecting errors in billing, sales reports, and cash handling procedures.
  • Contributed to company growth by identifying opportunities for revenue enhancement based on comprehensive analysis of historical data.
  • Supported departmental goals through active participation in cross-functional initiatives and projects related to revenue assurance.
  • Ensured compliance with all applicable laws and regulations by staying up-to-date on industry best practices and standards.
  • Effectively managed multiple priorities simultaneously while maintaining attention to detail under tight deadlines.
  • Collaborated closely with sales teams to verify that all contracted revenues were accurately recorded within the system.
  • Provided exceptional customer service by resolving billing disputes promptly and professionally, ensuring positive business relationships.
  • Ensured timely reporting of financial data by adhering to strict deadlines for month-end closing procedures.

Night Auditor

Radisson Blu Hotel
08.2017 - 08.2018
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Generated and printed daily financial reports to track hotel performance.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.

Education

B-com -

College of Commerce
Kannur

Pre-degree -

Jaybees College
Puthiyatheru

Skills

Strong enthusiasm

Software

Opera

Iscala

MC

Opera cloud

Emma

Sun system

Sun ametist

Timeline

Sales Coordinator

Ibis Hotel, Accor Hotels
10.2024 - Current

Reservation

Ibis Hotel, Accor Hotels
06.2023 - 10.2024

Account Executive - Payables and Receivables

Ibis Hotel, Accor Hotels
06.2022 - 06.2023

Income Auditor

Radisson Blu Hotel
08.2018 - 06.2022

Night Auditor

Radisson Blu Hotel
08.2017 - 08.2018

B-com -

College of Commerce

Pre-degree -

Jaybees College

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Shareef ValappilSales Coordinater