Opera
Shareef Valappil
Sales Coordinater
Keralam,Kannur
Summary
I have been working in hospitality setting for 7 years, with my most recent experience as Income/Night
Auditor and Receivable,reservation, sales coordinator proven to handle any kind of situation, with the skill set to perform under
pressure. Excellent Interpersonal skills, and a dedicated worker with a sense of purpose.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Sales Coordinator
Ibis Hotel, Accor Hotels
10.2024 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
Reservation
Ibis Hotel, Accor Hotels
06.2023 - 10.2024
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
- Collaborated with sales team to upsell premium services, resulting in increased revenue.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Actively monitored competitor rates and promotions, adjusting pricing strategies accordingly to maximize occupancy rates.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
Account Executive - Payables and Receivables
Ibis Hotel, Accor Hotels
06.2022 - 06.2023
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Maintained records by imaging invoices, debits, and credits.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
Income Auditor
Radisson Blu Hotel
08.2018 - 06.2022
- Assisted in maintaining a strong internal control environment, conducting regular audits and reviews of operational procedures.
- Collaborated with finance team members to analyze trends, monitor budgets, and provide accurate forecasts for management decisionmaking.
- Improved overall efficiency by automating routine tasks through the implementation of new software tools.
- Played an instrumental role in successful annual external audits, providing necessary documentation and clarification as required.
- Mitigated risk of financial losses by proactively detecting errors in billing, sales reports, and cash handling procedures.
- Contributed to company growth by identifying opportunities for revenue enhancement based on comprehensive analysis of historical data.
- Supported departmental goals through active participation in cross-functional initiatives and projects related to revenue assurance.
- Ensured compliance with all applicable laws and regulations by staying up-to-date on industry best practices and standards.
- Effectively managed multiple priorities simultaneously while maintaining attention to detail under tight deadlines.
- Collaborated closely with sales teams to verify that all contracted revenues were accurately recorded within the system.
- Provided exceptional customer service by resolving billing disputes promptly and professionally, ensuring positive business relationships.
- Ensured timely reporting of financial data by adhering to strict deadlines for month-end closing procedures.
Night Auditor
Radisson Blu Hotel
08.2017 - 08.2018
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Education
B-com -
College of Commerce
KannurPre-degree -
Jaybees College
PuthiyatheruSkills
Strong enthusiasm
Managerial skills
Recordkeeping
Product and service sales
Goals and performance
Scheduling
Upselling
Lead Generation
Sales Strategies
File and records management
Sales expertise
Performance improvement
Systems and software programs
Client Service
Problem solving strength
Interpersonal communication skills
Customer Relations
Product promotions
Strategic planning
Network development
Revenue Generation
Type marketing
Database Management
New Business Development
Extensive personal network
Analytical problem solver
Software
Iscala
MC
Opera cloud
Emma
Sun system
Sun ametist
Timeline
Sales Coordinator
Ibis Hotel, Accor Hotels
10.2024 - Current
Reservation
Ibis Hotel, Accor Hotels
06.2023 - 10.2024
Account Executive - Payables and Receivables
Ibis Hotel, Accor Hotels
06.2022 - 06.2023
Income Auditor
Radisson Blu Hotel
08.2018 - 06.2022
Night Auditor
Radisson Blu Hotel
08.2017 - 08.2018
B-com -
College of Commerce
Pre-degree -
Jaybees College