Shargeel Kiani
Adelaide
Summary
I am an IT professional with more than 5 years of experience in IT Service Management, Enterprise Networks & Security Technologies. Focused experience in delivering and implementation of Microsoft 365 cloud architecture. Internal and external stakeholder management in MSP environment through the implementation of ITIL framework and processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Modern Workplace Engineer
OTR
04.2023 - Current
- Configured and deployed a comprehensive endpoint management solution via MS Intune, enabling centralised oversight of head office devices (iOS, macOS, Windows) and store devices (Windows, Android-based Stocktake PDEs, iPads), successfully migrated from Airwatch to Intune MDM and configured Windows OOBE via Windows Autopilot, significantly reducing deployment time and costs
- Lead Mimecast account migration project ensuring minimum business disruption, Mimecast account administration by conducting regular audits/analysis of mail traffic, updating policies to ensure compliance with internal and external mail protection
- M365 Compliance Administration, tagging sensitive data by auto-labeling, performing user data audits based on legal\HR requests via eDiscovery and actioning sensitive org-wide compliance holds & data purges via Security & Compliance PowerShell
- Developed and enforced org-wide email and SharePoint data retention policies ensuring adherence to company DLP standards
- Implemented security best practices using Zero Trust architecture by leveraging conditional access policies, secure endpoints via CrowdStrike, and MS Defender
- Develop & Implement MAM and Application Protection Policies in alignment with Essential 8 Model to support BYOD
- Administration of Microsoft 365 cloud infrastructure (Exchange Online, SharePoint, Teams)
- Leverage ARM templates and Terraform to automate provisioning and management of Azure resources
- Manage and optimize Azure VM architecture, virtual networks and VM scale sets Hyper-V, vSphere cluster management, and the ongoing maintenance of virtual machines
- Patch Management and application deployment via SCCM
Systems Network Engineer
Lettscom
03.2022 - 04.2023
- Ensured the development, deployment, and operation of secure M365 cloud native solutions
- Driving modern workplace infrastructure with Endpoint Manager (Intune) for win device enrolments through Windows Autopilot
- Implementing security best practices using Zero Trust architecture by leveraging conditional access policies
- Configure and ensure network security via Sophos XG and Fortinet firewalls, IPsec VPN setup
- Hyper-V, vSphere cluster management, and the ongoing maintenance of virtual machines
- Backup and disaster recovery via Veeam
Desktop Support Engineer L2
Data#3
01.2022 - 03.2022
- Incident management and response to service requests through ServiceNow
- Support, update and troubleshoot infrastructure system requests, including Active Directory, Citrix Gateway, SharePoint, windows, and office 365 applications
- Collaborating with delivery teams to develop, schedule, monitor, and report on the state of system installations
- Providing endpoint patch management solutions via SCCM and Microsoft Intune
- Test and deploy SOE images through PXE boot server
- Provide a high level of service to users and adhere to strict SLAs for response and restoration times
- Account management including user provisioning, changes, and exits
- Record maintenance by conducting regular hardware and software audits and documentation and implementation of change management requests
Technical Support Engineer
KeepTruckin
09.2019 - 07.2021
- Office 365 administration and support for MS Exchange, and managing user profiles
- Supporting and maintaining document libraries, enterprise lists, and site collections on SharePoint
- Microsoft Teams administration to define policies to align solutions with business needs and Microsoft EAC to manage mail flow including anti-spam and safe links policies
- Management of users and groups through Azure Active Directory
- Exposure to Microsoft Endpoint Manager (Intune) for client systems management for patching and application packaging
- Remote support through TeamViewer on client systems for technical support with management of client enterprise applications
- Commissioning of test environment VMs as per dev team requirements with their management in Hyper-V and Azure Portal
- Backup of the servers and machines using Veeam
- Provide end-user support via installation and maintenance of Windows, Printers and Peripherals throughout the office
- Work with ServiceNow as ITSM tool for support tickets and incident management and implementation of ITIL frameworks and processes
- Utilising Support System to maintain accurate documentation relating to incidents, problems, and changes
Technical Support Analyst
Vodworks
04.2017 - 07.2018
- First point of contact for enterprise customers and partners for tier 1 and tier 2 Technical Support for application and server incident tickets
- Management and support of AWS ElasticCache server nodes running on Linux cloud environment
- BAU incident response included support for Windows, active directory user updating and deletion, in-house DNS, and Mail Server support and maintenance
- Worked on different rostered shifts covering support for SLA Help desk incident management and response done through JIRA
- Maintained operational documents to facilitate for improved support services and end-user trainings
- Network Traffic Analysis for incident response and threat detection using Wireshark
- Configuration and maintaining Cisco Catalyst 3750 Series Switches for office network and VoIP calling through cisco phones
IT Support Engineer
Epazz Inc
02.2016 - 03.2017
- Escalation and liaising with Level 2 support team
- Overviewing all the incidents, problems, and changes in network track and ensuring all SLA s/KPI s are met in line with ITIL processes
- Create, manage, and respond to tickets in internal service management software
- Configuration of switches and routers to install POE Cisco phones including Vlan for different departments
- Facilitated Employee Onboarding and Offboarding experience including asset management/ procurement, user account, and group management as well as coordinating logistics for end-user devices
- Document customer interactions and all activities related to the issue resolution process
Education
Master's - Information and Communication Technology
LaTrobe University
01.2020
Bachelor's - Electrical Telecommunication Engineering
Lancaster University
01.2016
Certification
- Microsoft Azure AZ-900
- Sophos Certified Engineer
- Fortinet Network Security Associate NSE2
- CyberOps Associate-linkedin
Timeline
Modern Workplace Engineer
OTR
04.2023 - Current
Systems Network Engineer
Lettscom
03.2022 - 04.2023
Desktop Support Engineer L2
Data#3
01.2022 - 03.2022
Technical Support Engineer
KeepTruckin
09.2019 - 07.2021
Technical Support Analyst
Vodworks
04.2017 - 07.2018
IT Support Engineer
Epazz Inc
02.2016 - 03.2017
Master's - Information and Communication Technology
LaTrobe University
Bachelor's - Electrical Telecommunication Engineering
Lancaster University
Similar Profiles
Tara GreenTara Green
console operator/short order cook/barista at OTRconsole operator/short order cook/barista at OTR
Cooper JennerCooper Jenner
Shop Assistant at OTRShop Assistant at OTR
Sarthak JainSarthak Jain
Console Operator at OTRConsole Operator at OTR
Aswin Kumar SudhirAswin Kumar Sudhir
Console Operator at OTRConsole Operator at OTR
Virali PatelVirali Patel
Interior Designer at Urban 9 Trades (Elegance Tiles)Interior Designer at Urban 9 Trades (Elegance Tiles)