Accomplished Delivery Manager with a proven track record at Genac, enhancing operational efficiency and team leadership. Excelled in operations management and workforce planning, significantly improving delivery times and customer satisfaction. Skilled in driving sales growth and performance management, ensuring robust financial performance and team productivity.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Delivery Manager
Genac
Riyadh, Riyadh Region
01.2022 - Current
Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
Managed resources effectively to avoid unnecessary delivery delays.
Engaged customers to discuss business needs and explore opportunities to increase sales.
Enhanced team performance by providing regular feedback, coaching, and training opportunities.
Organized records of vehicles, schedules and completed orders.
Oversaw delivery portfolio with 10000+ deliveries per week.
Coordinated efficient routes and schedules for 30+ driver team.
Manager
Abdulaziz for Gold and Jewellery
Riyadh, Riyadh Region
03.2010 - 03.2020
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.