Excellent
Sharifa Alshamrani
English Language And Literature
Summary
I am a motivated team player and have a background in customer service. Right now, I’m a customer service employee in King Abdulaziz Center for World Culture (Ithra) . Looking for an opportunity to grow my knowledge and skills in different industries.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Services Operator
King Abdulaziz Center for World Culture (ithra)
Al-Khobar
08.2018 - Current
Front of house agent, where the main role is to make tours programs and being a tour guide for public and VIP visitation in both Arabic and English languages. In addition to handle, developing and being a team lead for multi of projects.
Education
Bachelor of Arts - Bachelors in English Language And Literature
Imam Abdulrahman Bin Faisal University
Dammam 04.2001 -
Skills
Proven leadership skills and ability to motivate
Highly organized and efficient
Ability to work independently or as part of a team
Ability to handle work accidents and surprises
Software
Certification
Customer Services
Accomplishments
- Tour guides developing programs and workshops
- Handling the new hires training and onboarding
- Shift leader in customer service department
- Preparing and doing the announcements in Ithraa.
- Part of the Ithraa summer camp team
Timeline
Total quality management TQM
05-2020
Osha
12-2019
Customer Services
06-2019
Customer Services Operator
King Abdulaziz Center for World Culture (ithra)
08.2018 - Current
Bachelor of Arts - Bachelors in English Language And Literature
Imam Abdulrahman Bin Faisal University
04.2001 -