Sharlene Wanjiru Nyokabi
Nairobi
Summary
Proven hospitality professional with experience at Serana Hotel Nairobi, adept in customer service and inventory management. Excelled in creating a welcoming environment, mastering menu knowledge, and enhancing guest satisfaction. Demonstrated strong multitasking and active listening skills, significantly contributing to team efficiency and customer service excellence.
Work History
Waitress
Serana Hotel Nairobi
01.2020 - 11.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
Intern Waitress
Accacia Hotel
04.2017 - 11.2019
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Certificate - Food And Beverage
11.2018
Certificate - High School
10.2015
Skills
- Customer service
- Strong multitasking
- Time management
- Inventory management
- Safe food handling
- Memory retention
- Service prioritization
- Hospitality service expertise
- Dining area maintenance
- Active listening
- Accurate money handling
Languages
English
Bilingual or Proficient (C2)
Timeline
Waitress - Serana Hotel Nairobi
01.2020 - 11.2022
Intern Waitress - Accacia Hotel
04.2017 - 11.2019
Busia Polytechnic - Certificate , Food And Beverage
PAN African High School - Certificate , High School
References
- Agnes Mugambi, House Keeping Manager, Kenya School of Government, agnes.mugambi@ksg.ac.ke, 0720216301
- Humphrey Mokaya, Security Management Institute Director, Kenya School of Government, humphrey.mokaya@ksg.ac.ke, 0727272957
- Ursula Suter, President, Avallain AG Switzerland, 0725151530
Hobbies and Interests
- Listening to music
- Cooking
- Socializing
Personal Information
- ID Number: 36692499
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
Overview
6
6
years of professional experience
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