Sharni McDougall
Aldinga Beach
Summary
I am a versatile professional with administrative experience across various fields, I thrive in dynamic environments and embrace challenges with resilience, adaptability, and patience. As a dedicated mother and wife, I bring a unique perspective, a passion for learning, and a readiness to explore new opportunities with a calm and thoughtful approach.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Kaisercraft
11.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate product information.
- Processed sales transactions quickly and accurately, reducing wait times for customers at the register.
- Handled merchandise returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Monitored loss prevention efforts closely, assisting in identifying potential theft risks or suspicious activity within the store premises when required.
Administrative Officer
Toowoomba Antennas
04.2024 - 11.2024
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Maintained clear communication with drivers to ensure adherence to schedules.
Sales Associate
The Good Guys
10.2023 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Officer Administrator
Harcourts Real Estate
05.2023 - 10.2023
- Coordinated property listings, managed databases, and maintained accurate records.
- Scheduled and organized property viewings and meetings with clients.
- Communicated effectively with clients.
- Maintained strict adherence regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Officer Administrator
Datacom & Centrelink
06.2020 - 04.2021
- Provided efficient and empathetic assistance to clients with inquiries about government services and entitlements.
- Resolved complex issues by navigating internal systems and collaborating with relevant departments.
- Maintained accurate records of interactions and updates in compliance with organizational policies.
- Delivered high-quality customer service while adhering to confidentiality and data protection standards.
- Handled a high volume of calls in a fast-paced environment, ensuring prompt and effective resolutions.
Traffic Controller
CSA
11.2018 - 05.2020
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
Administrator Officer
AAA Locksmith & Shoe Repairer
11.2017 - 11.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
No Degree - Cert III Education
Christies Beach High School
Christie Downs, SA12-2010
Skills
- Administrative Skills: Data entry, document preparation, scheduling, and record management
- Organizational Skills: Multi-tasking, prioritizing tasks, and maintaining attention to detail
- Communication Skills: Strong verbal and written communication, client engagement, and conflict resolution
- Customer Service: Building relationships, addressing inquiries, and delivering excellent support
- Problem-Solving: Handling challenges and finding effective solutions quickly
Timeline
Customer Service Officer
Kaisercraft
11.2024 - Current
Administrative Officer
Toowoomba Antennas
04.2024 - 11.2024
Sales Associate
The Good Guys
10.2023 - 04.2024
Officer Administrator
Harcourts Real Estate
05.2023 - 10.2023
Officer Administrator
Datacom & Centrelink
06.2020 - 04.2021
Traffic Controller
CSA
11.2018 - 05.2020
Administrator Officer
AAA Locksmith & Shoe Repairer
11.2017 - 11.2018
No Degree - Cert III Education
Christies Beach High School
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