Summary
Overview
Work history
Education
Skills
Languages
Certification
Courses
Timeline
Generic

Shatha Abdu Alkhattabi

Riyadh

Summary

Innovative Health Informatics Specialist, skilled at integrating advanced IT solutions to streamline healthcare processes. Spearheaded numerous projects that enhanced data management and improved patient outcomes. Known for collaborative approach and problem-solving abilities, driving significant improvements in system efficiencies and user satisfaction.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

HIS support / RCM Specialist

IQVIA
Riyadh, Saudi Arabia
01.2025 - 03.2025
  • Led end-to-end implementation of the Watheeq system across three hospitals.
  • Designed workflows, trained users, managed data migration, and provided ongoing technical support.
  • Delivered a streamlined HIS that improved patient data accuracy and clinical efficiency.
  • Key Achievement: Enhanced patient data accuracy and accessibility, improved clinical workflow efficiency, and supported better decision-making in healthcare delivery.
  • Led training sessions for staff skill improvement.
  • Oversaw revenue operations, resulting in improved efficiency and accuracy.
  • Verify Insurance Coverage: Confirm patient eligibility and benefits before services are rendered.
  • Claims Follow-Up: Track submitted claims and follow up with insurance companies on delayed or denied payments.

Health Informatics/ RCM specialist (Volunteer)

King Khaled Eye Specialist Hospital
Riyadh
03.2024 - 04.2024
  • Managed patient records efficiently by methodically filing and retrieving medical documents.
  • Ensured data privacy and confidentiality with diligent record handling.
  • Handled sensitive information discreetly under strict protocols, maintaining trust between the hospital and its patients.
  • Proofread records for completeness and accuracy before filing them away systematically.
  • Compliance Assurance: Ensure all billing activities comply with federal regulations and payer-specific policies.
  • Reporting: Generate reports on claim status, aging, collections, and reimbursement trends.
  • Review of Insurance Claims: Evaluate submitted claims and supporting documents (e.g., medical reports, prescriptions) to determine eligibility and validity.
  • Pre-Authorization & Approvals: Assess and approve or reject pre-authorization requests for medical procedures, hospitalizations, or treatments based on policy terms.

Medical Report officer (Volunteer)

Prince Mohammed bin Abdulaziz Hospital
Riyadh, Saudi Arabia
09.2023 - 10.2023
  • Built trusting relationships with patients through courteous behaviour and professional communication skills.
  • Protected patient confidentiality with strict adherence to data protection regulations.
  • Coordination with Medical Staff:Liaise with doctors, nurses, and departments to obtain or clarify required medical information.
  • Provide accurate medical documentation to support insurance claim assessments, authorizations, or appeals.
  • Respond to internal and external requests for medical reports from insurers, legal teams, or patients in compliance with regulations.


Health informatics specialist

Dallah Hospital
Riyadh, Saudi Arabia
08.2022 - 12.2022
  • I got my internship on Two departments: IT department and Medical Record department.
  • Provide technical support for HIS and computer problems for all the departments in the hospital through CareWare system.
  • Collaborated with IT specialists to maintain health informatics systems.
  • Advocated the use of EHRs which improved record keeping.
  • Improved patient care by implementing new health informatics systems.
  • Communicated promptly with healthcare professionals for clarification on unclear entries, thereby ensuring accurate record keeping.
  • Completed discharge summaries speedily after a patient's stay to ensure continuity of care.
  • Processed patient admission forms, ensuring timely registration.
  • Worked on ICD-10-AM.

Volunteer

King Fahad Medical City
Riyadh
05.2021 - 12.2021
  • I volunteered at a Call Center during the Covid-19 pandemic, where I assisted with data entry for positive and negative candidates using the HESN PLUS portal.

Education

Bachelor Of Health Science - Health Informatics

SAUDI ELECTRONIC UNIVERSITY
Riyadh, Saudi Arabia
01.2018 - 06.2022

Skills

  • ICD-10 coding
  • Telemedicine implementation
  • Telehealth technologies
  • Healthcare systems integration
  • Healthcare iITt solutions knowledge
  • Quality Assurance
  • Microsoft Office Suite
  • Emotional intelligance
  • Problem Solving
  • Teamwork
  • Creativity
  • Adaptability


Languages

English
Intermediate
Arabic
Native

Certification

  • Licenses by Saudi Comission For Health Specialists (SCFHS).

Courses

2025-05 Concepts of innovation creativity and the latest developments in health care.
2025-04 Health is the goal and prevention is the means.
2024-03 Digital Health Record .
2024-02 Advanced Excel.
2023-03 Healthcare IT Support.
2022-10 Innovation in artificial intelligence in healthcare.
2022-08 Introduction to Digital Health.
2022-07 Leading Healthcare Quality and Safety.
2022-03 Medical Coding: ICD-10-CM Essentials
2022-02 The Importance of Improving Clinical Documentation.
2021-05 Medical Volunteer training Program.

Timeline

HIS support / RCM Specialist

IQVIA
01.2025 - 03.2025

Health Informatics/ RCM specialist (Volunteer)

King Khaled Eye Specialist Hospital
03.2024 - 04.2024

Medical Report officer (Volunteer)

Prince Mohammed bin Abdulaziz Hospital
09.2023 - 10.2023

Health informatics specialist

Dallah Hospital
08.2022 - 12.2022

Volunteer

King Fahad Medical City
05.2021 - 12.2021

Bachelor Of Health Science - Health Informatics

SAUDI ELECTRONIC UNIVERSITY
01.2018 - 06.2022

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Shatha Abdu Alkhattabi