Shatha Bawayan
Jeddah ,SAFA
Summary
customer service Excellent communication & interpersonal skills and customer service elite standard . Accomplished Customer Service Representative of [Number] years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Experienced Customer Service Representative with [Number] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Inbound - Customer Service Representative
PETROMIN CORPORATION
JEDDAH, SAUDI ARABIA
12.2020 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
- Maintained compliant documentation on [Software] for reliable company records.
- Employed active listening and product expertise to resolve inbound queries successfully.
- Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
- I assisted customers with additional retail services, including alterations, and special orders.
Front Office Agent
Crowne Plaza Hotel / IHGIntercontinental Hotels group
JEDDAH, Saudi Arabia
03.2019 - 12.2020
- Provided clerical support to company employees, including copying, faxing and file management.
- Applied expertise in company products and services to answer questions.
- Delivered front of house duties with warm and professional manner.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept thereception area clean and neat to give visitors apositive impression of the company.
- Liaised with office cleaners and maintenance service providers.
Education
Bachelor Degree - English Language
King Abdul Aziz University
JEDDAH/ SAUDI ARABIA Skills
- Management
- Certificate
- Loyalty at IHG at
- Crown plaza hotel
- Code of conduct-
- Handling information
- Responsibility
- Hotel Dare to contact
- Brand experience at
- Crown plaza hotel
- IHG Handling problem
- V1 and V2 at crown
- Plaza hotel
- Room to grow
- Orientation program at
- Crown plaza
- Level three English
- Language Course At
- Berlitz Language
- Center
- SKILLS
- Emaills Computer systems knowledge
- Microsoft
- Ce Front desk management
- File systems management
- Strong organizational administrative Internet literacy
- Multi-line telephone system Quality Standards
- OPERA PMS System QMS System Oasis system
- Critical Thinking Leading other
- High Customer/Client Care,
- Communication & interpersonal skilled
- LANGUAGES
- Language
- Native or Bilingual Proficiency
- English
- Professional Working Proficiency
- Achievements/Tasks
- Courses
- Sales enquiry handling
- Customer sales support
- Basic computer knowledge
- Microsoft Office
- Team management
- Complaint handling
- Outstanding customer service
- Problem solver
- Written and verbal communication skills
- Salesforce
- Staff education and training
- Telephone skills
Certification
King Abdul university/ jeddah,SaudiArabia10/2018,ISO 9001 Quality
Languages
English
Advanced
Arabic
Native
Timeline
Inbound - Customer Service Representative
PETROMIN CORPORATION
12.2020 - Current
Front Office Agent
Crowne Plaza Hotel / IHGIntercontinental Hotels group
03.2019 - 12.2020
Bachelor Degree - English Language
King Abdul Aziz University
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