Playing Badminton, Cricket, Tenpin Bowling
Shaukat Nadeem
Information Technology Business Leader
Riyadh
Summary
Enthusiastic, passionate Information Technology and Digital leader driving transformation and growth, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Drives competitive growth through proactive relationship building and pursuit of business opportunities. Savvy to industry trends, practices and customer demands. Diligent in building and retaining accounts by providing support and attentive service.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Head of Business - Telecom & Utilities
TATA Consultancy Services Ltd.
Riyadh
10.2018 - Current
- Manged P&L of USD 100+ Million (400+ Million SAR).
- Established and maintained highly effective relationships with clients CXO and industry partners to drive Growth & Transformation as well Cost & Optimization initiatives.
- Developed and executed strategic initiatives to implement key changes and improvements in business outcomes in Sales (Order Book Value, Revenue, Profitability, DSO), Solution using design thinking, Delivery powered by new ways of working, Operational Excellence through unlocking data insights and people development via timely interventions.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Communicated directly with customers and partners to build strong business networks and relationships to co-create tangible and sustained business outcomes.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills to cement position of trusted, strategic advisor.
- Completed and submitted monthly and quarterly reports to support executive decision making.
Program Director - BSS Transformation Program @stc
TATA Consultancy Services Ltd.
Riyadh
01.2015 - 09.2018
- Delivered business transformation engagement addressing both business and technology imperatives delivering improved CX, customer 360, cross-sell and up sell as well accelerated time to value, reduction in cost to serve, improved MTTR, reduced TCO.
- Delivered two modern customer-centric stack for consumer and enterprise customers and phased out legacy product-centric stack.
- Oversaw team of 300 personnel focused on Siebel CRM, RBM Billing, WebMethods Integration and data migration.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Identified risks and developed mitigation plans.
Director -Software Development @ Saudi Telecom
TATA Consultancy Services Ltd.
Riyadh
04.2010 - 12.2014
- Provided business agility through continuous integration, continuous delivery, continuous deployment using different tracks for deployment using 70-20-10 rule and maximizing configuration over code and accelerating time to value to deploy - roughly 1000 business change/year.
- Built inter-team collaboration guidelines to reduce dependence and redundancy and accelerate development efforts by integrating diverse developer voices. Implemented DevOps and Institutionalized Scrum Engineering and management practices.
- Driven zero downtime for one of most complex Siebel implementations.
- Monitored development efforts to maintain high levels of quality control and reduce impact of unforeseen issues.
- Led sprint planning, reviews and retrospectives.
- Led team of 300+ design/development/test/support engineers in Application Development (AD) and Application Operations (AO) domains.
- Created Delivery Playbook and Developers handbook.
- Institutionalized Kanban Dashboard for visualization of real time workload flow.
- Led test automation for zero touch execution.
Lead Solution Architect @ British Telecom
TATA Consultancy Services
Belfast
04.2006 - 03.2010
- Designed System Separation Design between BT Wholesale and BT Openreach (https://www.openreach.com/).
- Represented British Telecom in 21CN working group to define wholesale interconnect pricing model as conveyance usage designer for interconnect carrier settlement as part of coexistence of IP and TDM network.
- Delivered Solution Design for products like WLR( Wholesale Line Rental), Wholesale Calls (WC). LLU (Local Loop Unbundling).
- Driven Oracle First strategy for billing and network mediation components.
- Conducted technical workshops and education sessions for customers and Development/Operations teams.
- Created strong relationships with key decision makers as trusted consultant of Wholesale and Openreach Line of Business (LoB).
Senior Software Design Engineer @ British Telecom
TATA Consultancy Services Ltd.
Belfast
04.2002 - 03.2006
- Designed billing solution for Wholesale Calls and Wholesale Line Rental portfolio for delivery of rated CDR as well as routing solution for CDRs.
- Designed network mediation transformation from legacy to Opennet (https://www.openet.com/) Mediation platform handling more than 2 billion CDR on monthly basis.
- Helped British Telecom to consolidate British Telecom Global voice services migrated from 12 countries to single unified mediation platform hosted in UK.
- Designed Real Time Credit Control (RTCC) solution as part of BT's Fixed-Mobile Convergence (FMC) Solution using RADIUS and DIAMETER protocols.
Software Engineer Developer @ Nortel Networks
TATA Consultancy Services Ltd.
Mumbai
08.1999 - 03.2002
- Developed thorough understanding of OAMP (Operations, Administration, Maintenance and Provisioning) concept and engaged in software development using ASN1.
- Proved successful working within tight deadlines and fast-paced atmosphere on Access Node suite of products from Nortel Networks.
- Used critical thinking to develop test automation suite for CDMA payload testing.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Birla Institute of Technology
Ranchi, India 08.1995 - 06.1999
Skills
Integrated Strategy Definition Sales-Solution-Delivery-Operations
undefinedAccomplishments
- Driven growth strategy at Saudi Telecom Company by wining digital transformation and strategic wins worth more than 50M USD
- Delivered BSS Transformation at Saudi Telecom Company
- Led and won Mobily New Stack Digital Transformation engagement and IT Operations Managed Services
- Increased customer base by wining new logos - Mobily, NWC, TAWAL,stc Pay, Mobily Pay
- Boosted sales by 85+% over a 3 year period
Certification
TCS G&T Leadership Development WING3 Program in partnership with INSEAD Business School
Interests
Reading Technology and Business Innovation
Visiting Places
Mentoring and Coaching Teams
Timeline
TCS G&T Leadership Development WING3 Program in partnership with INSEAD Business School
03-2021
Head of Business - Telecom & Utilities
TATA Consultancy Services Ltd.
10.2018 - Current
Program Director - BSS Transformation Program @stc
TATA Consultancy Services Ltd.
01.2015 - 09.2018
Frameworkx Level 2 from TM Forum
02-2014
Comptel IL 8 from Comptel
07-2013
Siebel 8.1 from Oracle
03-2013
Director -Software Development @ Saudi Telecom
TATA Consultancy Services Ltd.
04.2010 - 12.2014
Oracle BRM from Oracle
04-2007
Lead Solution Architect @ British Telecom
TATA Consultancy Services
04.2006 - 03.2010
IRB Configuration - Convergys Corporation
07-2004
Senior Software Design Engineer @ British Telecom
TATA Consultancy Services Ltd.
04.2002 - 03.2006
Software Engineer Developer @ Nortel Networks
TATA Consultancy Services Ltd.
08.1999 - 03.2002
Bachelor of Engineering - Electronics And Communications Engineering
Birla Institute of Technology
08.1995 - 06.1999
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Dania AlowaifeerDania Alowaifeer
Coop Trainee at Solutions by StcCoop Trainee at Solutions by Stc