Shayeah Almushaigeh
Riyadh,KSA
Summary
Dedicated Experience Specialist with over 9 years of expertise in Workplace Experience, Concierge Services, Sales, and Customer Service. Skilled in enhancing employee engagement and satisfaction through strategic initiatives and innovative solutions. Seeking to further my career in a challenging environment where I can apply my specialized skills to drive organizational success. Committed to contributing to sustainable development in alignment with Saudi Vision 2030, with a focus on fostering a positive workplace culture and implementing effective strategies for continuous improvement.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Employee Experience Manager
General Organization of Social Security (GOSI)
Riyadh, Saudi Arabia
01.2024 - Current
- Designing and implementing strategies to boost employee engagement, satisfaction, and morale
- Overseeing onboarding process to ensure new employees have smooth experience
- Managing offboarding process to ensure departing employees have positive exit experience
- Promoting strong company culture to create initiatives to support diversity, equity and belonging
- Collecting and analyzing employee feedback to identify areas for improvement
Concierge Manager / Travel Concierge Account Manager
Seera Group
Riyadh, Saudi Arabia
06.2019 - 06.2023
- Established new relationships with Ultra High Net Worth (UHNW) customers, while strengthening ties with existing customers
- Oversaw logistics for groups of 40 + tourists from various governmental entities, such as Ministry of Health, and Royal Commissions
- Issued tourism vouchers and promotions, and managed large-scale events like Al-ula Winter event and Saudi Cup
- Developed and implemented marketing plans, and coordinated with global suppliers to introduce new partners
Sales Agent
Seera Group
Riyadh, Saudi Arabia
06.2015 - 06.2019
- Identified customers' needs and answered all queries
- Issued travel request and advised customers on best offers
- Trained new employees on organizing events, and ensured effective coordination was taken
- Achieved monthly targets as set by top management
Call Center Agent (Customer Service)
Mövenpick Hotel
Jeddah, Saudi Arabia
01.2015 - 06.2015
- Handled and resolving customer complaints regarding product sales
- Identified and escalated priority issues, and reporting to top management
Sales Agent
Al Tayyar Travel Group (Currently Seera Group)
Jeddah, Saudi Arabia
01.2014 - 01.2015
- Assisted customers to issue travel request, and responded to their queries
- Achieved monthly targets as set by top management
Education
Certificate - English Language
EC London English School
Riyadh, KSABachelor's degree - Special Education
Qassim University
Alqassim02.2014
Skills
- Data Analysis
- Problem Solving
- Self Development
- Time Management
- Microsoft Office
- Leadership
- Hard Work
TRAINING PROGRAMS
- Hospitality Experience Program
Les Roches Global Hospitality Education, Crans, Montana, Switzerland Part of Tourism Pioneers Program sponsored by the Saudi Ministry of Tourism
Languages
English
Upper intermediate
Arabic
Native
PROFESSIONAL PARTICIPATIONS
- Worked within the marketing and protocol team to welcome high-level delegations within (Tantora Winter) event in 2020
- Worked within the organizing team of the International Tourism Exhibition (WTM2021) nominated by the Ministry of Tourism
- Worked within the organizing tram of protocol in the Horse Cup Race in 2022
- Worked within team organizing the protocol in the Horse Cup race in 2022
- Worked within the team nominated by the Ministry of Sports to organize protocol for hosting World Cup Qatar 2022
- Worked within the team delegated by the Tourism Authority for the Saudi tourism education project in several European countries, in 2023
COURSES
Obtained multiple specialized training courses, most notably
- Managing Hospitality Human Resources
- Leadership & Management in the Hospitality Industry
- Managing Service in Food & Beverage Operations
- Hospitality Facilities Management & Design
- Reservation Procedures
- Quality System
- Hotel Operations Management
- Sales & Marketing
- Enriching the Tourism Experience in KSA
- Quality & Safety Basics for Recreational Events
- Entrepreneurial Mindset & Crisis Management
- Computer Skills & MS Office Programs
- Preparing Yourself for Future Skills
- Functional Rehabilitation for People with Special Needs
- Discover Yourself
- Training of Trainers (TOT)
- Hospitality & Concierge Services (Part of FIFA Qatar 2022)
Main Centers & Parties:
- American Hotel & Lodging Educational Institute (AHLEI)
- HTMi Saudi Arabia
- Ministry of Tourism, KSA
- Seera Group
- Small & Medium Enterprises General Authority (Monsha'at)
- Rifs Business Group
Timeline
Employee Experience Manager
General Organization of Social Security (GOSI)
01.2024 - Current
Concierge Manager / Travel Concierge Account Manager
Seera Group
06.2019 - 06.2023
Sales Agent
Seera Group
06.2015 - 06.2019
Call Center Agent (Customer Service)
Mövenpick Hotel
01.2015 - 06.2015
Sales Agent
Al Tayyar Travel Group (Currently Seera Group)
01.2014 - 01.2015
Certificate - English Language
EC London English School
Bachelor's degree - Special Education
Qassim University
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