Shayma Abdulaal
Riyadh,KSA
Summary
Dynamic professional with a strong foundation in public relations and project management, demonstrating exceptional leadership and communication skills. Adept at fostering customer orientation and delivering results through analytical troubleshooting and strategic ownership. Committed to leveraging expertise to drive organizational success and achieve career growth in challenging environments.
Overview
2026
2026
years of professional experience
6
6
years of post-secondary education
Work history
Key Account Manager, Team Leader, Tourism Board
Flynas
07.2024 - 12.2025
Key Account Manager, Team Leader
Flynas
11.2022 - 07.2024
Key Account Manager, Government & Corporate Sales
Flynas
02.2020 - 11.2022
Key Account Manager, VIP & Ladies Section
Flynas
09.2018 - 02.2020
Key Account Executive, Ladies Section
Flynas
10.2017 - 09.2018
Key achievements
flynas
- Awarded with the “Star Employee” prize 2 times
- Awarded with three promotions to date
- Signed commercial deals with more than 30 corporate entities
- Achieved and exceeded yearly target sales
- Initiated and successfully led a new “Social and Commercial” program known as “flynas Ambassadors” since 2017 exceeding yearly sales targets and contributing to corporate social responsibilities in partnership with 15 Universities
- Employed and trained more than 50 part-time students in “Flynas Ambassadors” Program
- Established and maintained VIP Relations with more than 10 residential compounds’ management offices
- Led the arrangement and complete logistics for Flynas Family trip to UAE involving more than 15 employees
- Led more than 25 FAM trip
- Led more than 20 tourism board events
- Led more than 50 webinars
- Conducted 100+ yearly field visits to several agencies resolving issues and empowering achieving targets
- Key responsibilities:
- Riyadh Sales office:
- Promoted and moved to Flynas Head Office in Riyadh
- Part of 8 Sales group members responsible for the operations and sales in Central Region
- Supporting the Vice President of Sales with special tasks as required
- Handling top Agencies and support them to resolve issues and boost sales
- Handling “Sales Support Section” and provide administration and reporting assignments for more than 5 months
- Generating Daily, Weekly, Monthly and Quarterly reports
- Utilizing “Sales Force” system to enter data and report progress to top management
- Daily utilization and administration on all flynas Systems including Amadeus, Sky speed and Naviter .
- Jeddah Sales office:
- Part of 5 sales group members responsible for the operations and sales in Western Region
- Handling top corporate business and maintain open and robust relations
- Handling consulates and maintain open and robust relations
- Handling agencies and support them to achieve the target by resolving issues and help VIP customers
- Organized and mange events
Senior Officer, Telesales, Sales Department
Bupa
08.2017 - 10.2017
- Key responsibilities:
- Proactively reach and maintain current sales pipeline of family clients
- Answer customers enquiries, offer appropriate insurance products, generate quotes
- Provide practical advice and recommendations to families for the renewals
- Grow existing accounts and develop new accounts in order to meet sales and profitability goals
- Actively participates in sales meetings and workshops
- Submit reports to the Tele-Sales Manager
- Support the process of billing submitting applications
- Keep database accurate with: target customer, current customer and future customer
- Plan and perform daily activities such as dials, contacts, quotes, application generation and pending applications
Telephone Sales Agent (Back-office), Food & Beverages Department
The Ritz-Carlton
01.2017 - 08.2017
- Key responsibilities:
- Handle incoming calls from Ritz-Carlton using good listening and communication skills
- Applies all trained sales techniques to convert calls into sales, complying with sales strategies identified in training
- Know and understand all clients’ requests
- Handle incoming calls with seamless transfer for the guest or manager if required
- Maintain and display a pleasant attitude while providing excellent service to all customers and team members
- Support all team members during day and night shifts
- Support all team members during Ramadhan, Eid Alfitr and Eid Aladha holiday shifts
- Have knowledge of all competitors hotels and the difference between brands
Education
Executive Master of Business Administration
Mohammed Bin Salman College
King Abdullah Economic City 09.2024 - 03.2025
Intermediate Vacation English Program - undefined
KAPLAN International Languages
Los Angeles, USA 08.2016 - 10.2016
Bachelor of Mass Communication - Media & Communications
Taibah University
Madinah, KSA 08.2011 - 06.2016
Skills
- Public Relations
- Ownership
- Communication
- Leadership
- Customer Orientation
- Results Oriented
- Project Management
- Analytical & Troubleshooting
COURSES
- 2025 Linkedin Sales Navigator Riyadh, KSA, by Mohammed bin Salman College
- 2024 Sales Enablement Riyadh, KSA, by Mohammed bin Salman College
- 2024 Customer Journey Riyadh, KSA, by Mohammed bin Salman College
- 2023 Digital Marketing & advertising Riyadh, KSA, by Mohammed bin Salman College
- 2019 Introduction to Public Speaking, Jeddah, KSA, by Nas Academy
- 2019 The Art of Communication and Dealing with others Jeddah, KSA, by Nas Academy
- 2019 Stress and Time Management NAC51 Jeddah, KSA, by Nas Academy
- 2018 ABCs For Supervisors Jeddah, KSA, by Nas Academy
- 2018 Business and Reports Writing Jeddah, KSA, by Nas Academy
- 2018 Sales Presentation Skills Jeddah, KSA, by Nas Academy
- 2018 Sales Negotiation Skills Riyadh, KSA, by Nas Academy
- 2017 Basic Sales Riyadh, KSA, by Nas Academy
- 2016 Kaplan International English (Intermediate) Los Angeles, United States of America, by Whitter College
- 2016 Senior Project, Drafting and Issuing the "Made in Madinah Magazine" Madinah, KSA, by Nama AIMunawara Company
- 2015 Thinking Skills Madinah, KSA, by Taibah University
- 2014 Ways to Success Madinah, KSA, by Taibah University
- 2014 National Campaign for Breast Cancer Awareness Madinah, KSA, by Taibah University
- 2014 Drafting Press Release Madinah, KSA, by Taibah University
Timeline
Executive Master of Business Administration
Mohammed Bin Salman College
09.2024 - 03.2025
Key Account Manager, Team Leader, Tourism Board
Flynas
07.2024 - 12.2025
Key Account Manager, Team Leader
Flynas
11.2022 - 07.2024
Key Account Manager, Government & Corporate Sales
Flynas
02.2020 - 11.2022
Key Account Manager, VIP & Ladies Section
Flynas
09.2018 - 02.2020
Key Account Executive, Ladies Section
Flynas
10.2017 - 09.2018
Senior Officer, Telesales, Sales Department
Bupa
08.2017 - 10.2017
Telephone Sales Agent (Back-office), Food & Beverages Department
The Ritz-Carlton
01.2017 - 08.2017
Intermediate Vacation English Program - undefined
KAPLAN International Languages
08.2016 - 10.2016
Bachelor of Mass Communication - Media & Communications
Taibah University
08.2011 - 06.2016
Key achievements
flynas