Shaymaa Mahmoud Zayed
Khobar
Summary
Accomplished Clinic Coordinator with a proven track record in enhancing clinic efficiency and patient satisfaction through effective staff coordination and patient care management. Skilled in HIPAA compliance and healthcare administration, demonstrating exceptional teamwork and problem-solving abilities. Successfully implemented a training program increasing staff performance, contributing to a notable improvement in patient care quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinic Coordinator
None
01.2024 - 08.2024
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
- Implemented a comprehensive training program for new staff members, resulting in quicker integration into the clinic team and increased overall performance.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Contributed to the development of marketing strategies aimed at attracting new patients while retaining current clientele.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Facilitated regular team meetings to discuss goals, challenges, and best practices for continued improvement in patient care quality.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Assisted with documenting clinic activities and updated medical records.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Helped front desk staff register and process patients.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
General Dentist
None
08.2004 - 08.2024
- Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures.
- Educated patients on proper oral hygiene practices, leading to improved overall oral health.
- Mentored junior dentists by sharing knowledge about best practices in dentistry and discussing complex cases together for better decision making.
- Maintained detailed patient records to ensure accurate documentation of treatment plans and progress.
- Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
- Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
- Collaborated with specialists such as orthodontists or periodontists when necessary for optimal patient outcomes.
- Provided emergency dental care services minimizing pain and discomfort during off-hours appointments.
- Continuously updated knowledge in the field of dentistry through participation in professional development courses and conferences.
- Effectively managed challenging behavior from pediatric patients utilizing age-appropriate techniques creating positive experiences fostering future visits without fear or anxiety.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Utilized advanced diagnostic tools such as digital X-rays and intraoral cameras for accurate assessments of dental issues.
- Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
- Developed long-lasting relationships with patients by providing compassionate care and addressing concerns promptly.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
- Managed busy appointment schedules while accommodating emergency cases as needed.
- Collaborated with dental hygienists and assistants to provide efficient and high-quality care to patients.
- Completed consultations with patients for treatment plan.
- Contributed towards practice growth through high-quality services, leading to increased patient referrals and positive reviews.
- Maintained compliance with industry regulations and standards by staying informed about changes in laws or new guidelines for dentistry practices.
- Increased patient retention rates by building trust through transparent communication regarding treatment options, risks, benefits, costs involved during consultations.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Defined and enforced dental office policies and procedures.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Recorded treatment information in patient charts.
- Filled cavities using composite and amalgam materials.
- Checked teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
- Directed staff handling patients' cleanings and support work for more advanced procedures.
Dental Assistant
None
06.2019 - 02.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
Master Of Business Administration - Business Administration And Management
IBA- London
Uk Bachelor Of Dentistry - Dentistry
Hafez Ibrahim Language School
Cairo, Egypt 06.2004
Skills
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Patient Care Coordination
- Appointment Scheduling
- Healthcare administration
- Patient Examination
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Patient Education
- Patient education and counseling
- Schedule Management
Certification
Membership of the royal college of Ireland
Timeline
Clinic Coordinator
None
01.2024 - 08.2024
Dental Assistant
None
06.2019 - 02.2021
General Dentist
None
08.2004 - 08.2024
Master Of Business Administration - Business Administration And Management
IBA- London
Bachelor Of Dentistry - Dentistry
Hafez Ibrahim Language School
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