Shaza Felemban
Jeddah
Summary
To advance my growth in both the professional and personal level by obtaining a role where I can utilize and implement the knowledge and skills gained through my education and work experience to ensure the company’s success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Quality Control officer
SAUDI NATIONAL BANK
JEDDAH, SAUDI ARABIA
09.2021 - Current
- Conduct Quality assessment and investigations
- Manage relationship with SIMAH Saudi Credit Bureau, and SAMA (Saudi Arabian monetary Authority)
- Ensure proper transformation project balancing and priority communication
- Conduct gap analysis and reports
- Communicate and follow up with other departments and responsible Parties to the Project to Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Monitor progress of projects and ensure delivery as per target dates
- Coordinate for meetings and Announcements
Credit Control Officer
SAUDI NATIONAL BANK
Jeddah, Saudi Arabia
01.2014 - 08.2021
- Manage and ensure the validity of documents and collaterals related to facilities are perfected an in place
- Prepare official agreements for clients
- Process, verify, update, and maintain documentation for each client
- Control releases and substitution of collaterals
- Execute transactions and applications with new technologies and platforms
- Participate in the transformation project of the new system
- Prepare monthly reports.
Implementation officer
Saudi National Bank
Jeddah, Saudi Arabia
04.2012 - 12.2013
- Responsible for cross check the applications and documents for al Ahli e-Corp users
- Register users in the systems
- Activate online users
- Develop monthly reports for Cash management users
Patient relations Coordinator
KING FAISAL SPECIALIST HOSPITAL
JEDDAH
01.2006 - 01.2007
- Lead and plan patients’ relations in outpatient clinics
- Provide guidance and training for team members
- Responsible for organizing appointments among clinics
- Respond to questions, information and providing general support.
Education
Master of Business administration MBA -
Southern Polytechnic state university, Georgia united
English Language Courses -
Georgia Tech The Language Institute
Atlanta Georgia United States 01.2007 - 12.2007
Bachelor of Business Administration (Marketing)
King Abdul-Aziz University
Jeddah, Saudi Arabia 01.2001 - 01.2004
Skills
Communication Management, Workload Prioritization, Multitasking, Relationship Building, Negotiation Skills, Dedicated, organized, hard working, quick Lerner
Additional Information
SNB Training, Jeddah, Saudi Arabia
o Feb 2019: Protection of Data & Information’s
o May 2018: ISDA/CSA and GMRA
o Jan 2018: Quality Control & Management
o July 2017: Business Operation Professional
o May 2017: Leadership First Line Managers
o May 2017: Business Writing
o Mar 2017: Letter of Credit &Letter of Guarantee
o April 2016: Advanced Risk Management
o Dec 2015: Operational Risk Awareness
o Dec 2015: Protection of Customer’s Rights
o Nov 2014: A culture of Compliance
o Sep 2014: Business Writing
o Sep 2014: Information Security- Safeguarding Data and information
o Sep 2014: Recognizing and responding to fraud
Timeline
Quality Control officer
SAUDI NATIONAL BANK
09.2021 - Current
Credit Control Officer
SAUDI NATIONAL BANK
01.2014 - 08.2021
Implementation officer
Saudi National Bank
04.2012 - 12.2013
English Language Courses -
Georgia Tech The Language Institute
01.2007 - 12.2007
Patient relations Coordinator
KING FAISAL SPECIALIST HOSPITAL
01.2006 - 01.2007
Bachelor of Business Administration (Marketing)
King Abdul-Aziz University
01.2001 - 01.2004
Master of Business administration MBA -
Southern Polytechnic state university, Georgia united