SHAZA SABAALLAYEL
Makkah
Summary
Highly adaptable and flexible professional with extensive expertise in Microsoft Office Suite, including Excel, PowerPoint, and Word. Demonstrates strong leadership skills with a proven track record in team-leading, training, and coaching. Proficient in various Property Management Systems (PMS) such as Opera, Micros, and VMS. Known for being friendly and approachable while maintaining a sympathetic and detail-oriented approach. Career goal includes leveraging skills to enhance operational efficiency within a dynamic organisation.
Overview
3
3
years of professional experience
Work history
Receptionist (internship)
VISIONAPARTMENTS Hotel Chain
Geneva, Switzerland
04.2024 - 09.2024
- Manage and provide international customer service to multinational and culturally diverse guests
- Warmly greet, meet, and comfort guests
- Communicate with customers via email, phone calls, and personally with all needed Information including transportation and local attraction points
- Efficiently manage reservations, cancellations, and modifications
- Oversee payments and maintain accurate billing records
- Control of Maintenance team
- Manage the F&B delivery and supervise breakfast
- Supervise and control housekeeping and laundry team
F & B Restaurant Hostess
Makkah Hotel & Towers
Makkah, Saudi Arabia
03.2022 - 07.2023
- Creating group meal plan schedules
- Skilled with inventory and ordering processes designed to increase guest satisfaction
- Interact with customers to ensure a positive dining experience
- Welcomed guests, introduce the menu, and take orders
- Finalize, analyze, and conduct revenue sales in the opera system
- Invoice checks and follow-up payments with group agents
- Supervise the housekeeping team within the restaurant
Learning & Development HR Coordinator
Makkah Hotel & Towers
Makkah
09.2021 - 03.2022
- Setting training plans for employees according to position and skills needed to fulfill their role in their jobs
- Set meeting & training sessions
- Follow up with team members' progress
- Designing the training plans
- Conduct a full training sessions for the staff of departments to lift-up the employees performance
Education
Master of Arts - International Hospitality Business Management, Events Management, Food & Beverage Management, Developing Business Leadership Skills, Marketing Management
Swiss Hotel Management School (SHMS)
Switzerland 09/2023 - 10/2024
Bachelor of General Physics - undefined
King Abdulaziz University (KAU)
01.2016 - 1 2020
Skills
- Friendly and approachable
- Sympathetic and attentive to details
- Adaptability & flexibility
- Team-leader
- Training and coaching
- Microsoft office: Excel
- Microsoft office: PowerPoint
- Microsoft office: Word
- PMS: Opera
- PMS: Micros
- PMS: VMS
- Windows
- Mac OS x
Affiliations
- Storytelling and writing
- Singing and dancing
- Psychology
Timeline
Receptionist (internship)
VISIONAPARTMENTS Hotel Chain
04.2024 - 09.2024
F & B Restaurant Hostess
Makkah Hotel & Towers
03.2022 - 07.2023
Learning & Development HR Coordinator
Makkah Hotel & Towers
09.2021 - 03.2022
Bachelor of General Physics - undefined
King Abdulaziz University (KAU)
01.2016 - 1 2020
Master of Arts - International Hospitality Business Management, Events Management, Food & Beverage Management, Developing Business Leadership Skills, Marketing Management
Swiss Hotel Management School (SHMS)
09/2023 - 10/2024
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