Al-ameen Abu Roman Prof Services Leader | PM Expert

Company Overview: Home Furnishings E-Commerce Retailer

• Streamlined project workflows, and improved cross-team coordination between sales and operations.
• Optimized Odoo ERP usage by restructuring processes, enforcing deadlines, and activating key features.
• Reduced delays and waste by enhancing documentation, prioritizing old projects, and driving closures.
• Improved client communication and accountability through clear reporting and structured follow-ups.

Company Overview: Technology & Intelligent Solutions Provider

• Leading 4 departments 125 Employees across the kingdom including Operations, MPS, contractual team and call center
• Managed the MPS team, overseeing the implementation of Managed Print Services to optimize client print environments and reduce costs
• Led the Maintenance Contract team, ensuring adherence to SLAs, minimizing downtime, and driving cost efficiencies
• Develop and implement strategies to enhance service delivery, improve client satisfaction, and drive business growth
• · Oversee and mentor a team of professionals, ensuring they are trained in the latest printing technologies and customer service best practices
• · Spearheaded project management efforts, overseeing full project lifecycles from initiation to closure—ensuring delivery on time, within scope, and budget.
• Created detailed project plans for various initiatives, including the installation project with Inma Bank for card readers and deployment of shredders for Al Morour, ensuring structured execution and timely delivery
• Utilized project management tools such as Jira and Microsoft Project for planning, tracking, and team coordination
• Build and maintain relationships with key clients, understanding their needs and ensuring that your team meets or exceeds their expectations
• Manage the execution of projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards
• Implement feedback loops to gather insights from clients and team members, using this information to improve service offerings and processes

Company Overview: Information Management & Digital Solutions

• Coordinated internal resources and third parties/vendors for the flawless execution of multiple projects, using Microsoft Project and Jira to manage schedules, track progress, and ensure alignment with client goals.
• Ensured that all projects were delivered on time, within scope, and within budget, leveraging Agile methodologies and Scrum framework to prioritize tasks, enhance team collaboration, and adapt to changing project requirements.
• Developed detailed project plans to monitor and track progress, integrating risk management strategies and utilizing project management tools to optimize project outcomes.
• Managed the relationship with the client and relevant stakeholders, performing regular project reviews and sprint retrospectives to gather feedback and continuously improve project processes.
• Led cross-functional teams in an Agile environment, utilizing Scrum ceremonies such as daily stand-ups, sprint planning, and retrospectives to ensure alignment and efficient task management.
• Performed risk management, mitigating potential risks and adjusting project scope, schedule, and budget as necessary using the tools available in Microsoft Project and Jira.

Company Overview: Information Management & Digital Solutions

• Keep projects on track regarding budget, quality, cost, schedule, scope, and performance
• Work closely with directors to prospect, pitch, and land new clients
• Review financial statements and data
• Utilize financial data to improve efficiency and prepare daily, weekly, and monthly financial reports, in addition to, required S-Curves and bar charts for planned and actual figures
• Improve processes and policies in support of organizational goals
• Formulate and implement departmental and organizational policies and procedures to maximize output
• Monitor, manage, and improve the efficiency of support services such as IT, HR, Accounts, and Finance
• Facilitate coordination and communication between support functions
• Keep in touch with decision-makers in governmental sectors to maintain growing existing business relations between the company and these sectors and develop new ones
• Prepare the needed KPIs diagrams for C-Level
• Write RFPs for government & banking tenders pitching the company’s solutions

Company Overview: Telecom & Customer Experience Solutions

• Implementing and configuring Voice Recording Software 'Speech Log'
• Implementing and configuring customer care solution 'Provisioning Gateway'
• Troubleshooting technical issues related to voice recording and customer care systems to ensure minimal downtime and high system reliability
• Leading a team of engineers and support staff to deliver seamless solution deployment and post-implementation support

Company Overview: Telecom & Customer Experience Solutions

• Planning, Implementing and configuring IVR (interactive voice response) analog systems using VB SCRIPT
• Build IVR system for analog lines with implement it and full configuring and installing
• Planning, Implementing and configuring Auto attendant product