SHEIK AHAMED JUNAID
Dammam,KSA
Summary
Seeking assignments in IT sector with an organization of repute.
IT Professional with over 10+ years of experience in leading MNC's as a Associate Dev ops engineer, monitoring and managing services like building batch jobs and work flows on various tools and services in both development and production environment, also having exposure to other IT roles like IT Operations and IT support Engineer, a team player with good communication, analytical, organizational, and technical skills.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
DevOps engineer
TSYS Card Tech service India LLP (MNC)
Pune, India
01.2019 - 02.2025
- Supporting batch operation for multiple retail and banking sectors like Carrefour/Scotia Bank
- Working Closely with Batch as a service Dev team on processing issues, script and troubleshooting
- Hands on experience in both on premises and AWS cloud File transfer services
- Taking part in client go live activities
- Control M Job build on automating a daily batch requirement
- Partially supporting on Scrum like preparing documentation for batch team for monitoring and training them on dashboards and work flow
- Take part in all Severity 1 issue calls and provide relevant maintenance/ change activities
- Makes sure team has clear objectives and members are engaged
- Full time responsible for critical files transmission to clients
- Work on job failures, create incidents and perform 1st level troubleshoot, escalate if required
- Monitor Threads on Prime tool and make sure threads are running fine
- Working on Service Request and Incidents during the releases and deployment
- Making Sure SLA's met for client file transmission
- Discover training needs and provide coaching
- A Global payments company - Pune, Maharashtra (MNC)
Lead Infrastructure Engineer
Mphasis Ltd
Bangalore, India
08.2017 - 12.2018
- Review Mainframe changes and approve the change
- Schedule Batch and Online JCL jobs and release the jobs at given time
- Creation of Control D missions & reports as per programmer's request, adding missions into development environment, moving elements into stages, package creation, casting package, package execution, transmission of packages from development environment to production environment
- Scheduling jobs using control M active environment and place the jobs on hold as per programmers request for particular time to implement it
- Job Scheduling, Job implementation & Mainframe Operations
- Take back out of jobs in case of major and critical changes
- Determining the proper course of action to be taken on event of particular job abends
- Maintain Mainframe capacity reports
- Perform Health Checks for CICS regions
- Bangalore, India
- Client - Common wealth bank of Australia
- Work Location: DXC technology India (HP)
Sr. Technical Support Engineer
Mphasis Ltd
Mangalore, India
04.2015 - 08.2017
- Company Overview: Mangalore, India
- Provide first level technical support for global IT infrastructure supporting 39,000+ Employees throughout the US and overseas
- Responsible for resolving software, hardware & connectivity issues for desktop & server environment
- Research solutions, attend client calls and perform troubleshooting utilizing Client remote tools
- Responding to Users queries via email, calls and MOC
- Escalation of unresolved issues to the appropriate internal technical teams
- Trouble-shoot hardware, software HVD and RDC related issues
- Mobility support for bank IOS users on application like good app
- Installed and configured workstations, laptops, peripherals, communication devices, operating systems and application software also create Incident accordingly
- Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, peripherals
- Reporting of team performance
- Coach, train and develop new employees on call center operations, troubleshooting techniques
- Take ownership of escalated issues and provide regular updates to client/ user
- Mangalore, India
- Client - Bank of America, US
Education
Electronics and Communication engineering
Nitte
India 07.2011 - 03.2015
Secondary School and Higher Primary -
S.N.G.E.M.School
India 06.2007 - 04.2011
Skills
- DevOps & CI/CD:
Jenkins, GitHub Actions, GitLab CI/CD, Build Automation, Deployment Pipelines - Version Control:
Git, Branching Strategies, Merge Conflicts Resolution - Cloud Platforms:
AWS (EC2, S3, IAM, CloudWatch) - Infrastructure as Code (IaC):
Terraform, AWS CloudFormation (basic knowledge) - Containers & Orchestration:
Docker (image creation, container management), Kubernetes (basic deployment & service configuration) - Scripting & Automation:
Shell Scripting, VB script basic, Power shell - Monitoring
CloudWatch
- Operating Systems:
Linux, Windows Server (basic) - Networking & Security:
Basic understanding of DNS, HTTP/HTTPS, Load Balancing, Firewalls, SSH - Workflow Automation & Scheduling:
Control-M, Apache Airflow – job scheduling, monitoring, and workflow orchestration - Soft Skills:
Team Collaboration, Troubleshooting, Continuous Learning, Agile Environments
Accomplishments
Received Best Team Player award in first quarter 2024
Certification
Certified AWS solution architect - Micro Degree
Certified DevOps Engineer- Micro Degree
Personal Information
- Iqama Status: Transferrable
- Date of birth: 04/18/92
- Nationality: Indian
- Marital status: Married
Declaration
I hereby declare that the above furnished information is true to the best of my knowledge and belief.
Languages
English
Fluent
Arabic
Intermediate
Hindi
Fluent
Timeline
DevOps engineer
TSYS Card Tech service India LLP (MNC)
01.2019 - 02.2025
Lead Infrastructure Engineer
Mphasis Ltd
08.2017 - 12.2018
Sr. Technical Support Engineer
Mphasis Ltd
04.2015 - 08.2017
Electronics and Communication engineering
Nitte
07.2011 - 03.2015
Secondary School and Higher Primary -
S.N.G.E.M.School
06.2007 - 04.2011
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