Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHEIKH FAYAZ ALI

SHEIKH FAYAZ ALI

Supervisor

Summary

Hospitality professional with more than 10 years of proven record of domestic and international work experience in multi-national casual dining restaurant. Zeal to work in a professional atmosphere using my academic and professional skills along with hard and sincere work and to be a unique professional in the field of Hospitality. Ready to join in immediate.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Emirates
  • Skycargo Mail dept
  • (Breakdown, Buildup, documentation, Acceptance & Delivery, Manifesting & UWS, QRT )
  • Break down of all incoming flights, screening, locating in bins and loading in units (container/pallet)
  • Forwarding of flights as per load plan in units or bulks before D- 3hrs of flight departure
  • Accepting CP, EMS, LC mail of Emirates Post and delivering Dubai mail to Emirates Post
  • Sorting of all incoming mail documents and keeping in PGN as per destination, and forwarding the same docs to flights for export
  • Manifesting export mail and updating details in UWS flight-wise
  • Getting pre-alert for QRT shipments, forwarding all received QRT shipments to the bay on time
  • Co-coordinating with QRT Supervisor Regarding received or not received QRT shipment
  • Achievements:
  • Cash Rewarded for working continuously 34 days without any leave
  • Smoothly handled the Mail department during the Peak Christmas Vacation and was appreciated by the Mail Department Duty officer
  • Got the Appreciation letter from Emirates as well as from Dulsco for working hard in mail dept
  • For the month of November and December, 2014.

Supervisor

Starbucks Coffee KSA, Alshaya International Trading Company
02.2018 - Current
  • Leading, Motivating, Coaching, Training, assisting team in order to achieve the results
  • Helping SM to ensure the smooth operation, by adhering all the SOPs, and following all the food safety procedures
  • Proactively finding areas of opportunity and resolve them
  • Setting and achieving results in order to maximize the margin
  • Well focused on Team and self development.

Guest Relation Executive

Hotel Opera
New Delhi
08.2016 - 09.2017
  • To lead a team of 13 waiters and overseeing floor operations
  • Perform opening duties and prepare daily floor plan for waiters
  • In absence of line manager, take the daily briefing of waiters
  • To cross check the overall cleanliness of the dining area
  • Manage and balance the flow of guests in the dining room
  • Partners with W/Ws to ensure Guests are seated quickly and efficiently
  • Communicates special information to waiters (birthdays, anniversaries, Guests in rush)
  • To book and check the upcoming reservations
  • On departure of a guest, take feedback of overall experience and thank them with a warm invitation to visit again
  • If case of complaint, retrieve a line manager immediately
  • STRENGTHS:
  • Experience in domestic and international guest relation
  • Efficient and effective communication with management skills
  • Team work and motivation of others for better achievements
  • Strong tendency to work in rotational shifts
  • Event planning & promotions
  • Complicated situation handling skills
  • Easily adaptive to flexible situations and different work culture.

Cargo Handling Assistant

Emirates Sky Cargo under Dulsco LLC
Dubai
11.2014 - 06.2016
  • Inspect, count and validate the goods/mails at every point of delivery and acceptance
  • Ensure that all shipments of restricted articles are properly handled and processed in
  • Doing Build-up, check load plan, allocation of pallet to be Build-up, check the ULD and its contour
  • Accept and deliver Cargo, courier and mail from / to the customers, which requires a high degree of attentiveness, speed and with a very high degree of accuracy
  • Buildup Area
  • Receive Flight allocation or Load Plan
  • Retrieving cargo from ASRS or PCHS
  • Planning the build up so that good ready before 3 hours of departure of the flight (D-3)
  • Assigning Build up Jobs through System known as Sky chain
  • Monitoring warehouse activity through system known as Cargo Control System (CCS) & Sky chain
  • Direct the loading of Dangerous Goods (DG) cargo as per IATA DG rules and regulations
  • Delicately Buildup of Dangerous Goods shipments (Like Radioactive material, Corrosive, toxics, flammables) & general Cargo as per the safety specifications
  • Ensuring security checking for costly, Vulnerable (VUN), Electronics goods
  • Properly updating the shipments loaded in units through Sky chain
  • Give final to Planner about Units loaded with shipments
  • Clearing Manifesting staffs of details of cargo loaded in units
  • Finally submitting Buildup Completion Report (BCR) to the Supervisor
  • Breakdown Area
  • Doing Break down of Pallets/Containers of Incoming Flights
  • Counting number of pieces and segregating shipments as per the destination
  • Storing segregating shipments on LSP or in Units (Palettes/Containers)
  • Sending any received QWT shipments to the particular Build up area
  • Give priority to AXA, Newspaper, Perishable, Express Handling Goods and Courier
  • Carefully offloading dangerous goods and making porters aware of offloading such goods
  • Taking care of damage goods (damage code) and UN manifested cargo (found cargo) and send it to proper location for repacking and inform the senior staff
  • Informing security on duty while offloading of vulnerable/valuable cargo
  • Tunnel Area
  • First confirming of ULDS (AKE, PMC, ALF, AMF, PLA etc) and Storing the same in tunnel, area-wise by HHT (Hand Held Terminal)
  • Storing the perishable cargo in perishable area with cool temperature and normal cargo with normal temperature
  • Sometimes sending ULDS to the particular gate as required by supervisor or buildup staff
  • Bulk area
  • Confirming acceptance of bulk pieces from Incoming flights and doing the RCF for the same and sending it to particular storage area
  • Any QWT (Quick Ware House Transfer) shipment received, sending it to particular buildup area
  • If Newspaper is received immediately send it to Dubai shipment Delivery area.

Al Sadd
Doha
07.2012 - 01.2014
  • Supervised maintenancee staff by determining workloads and schedules; developed, interpreted and implemented policies and procedures; evaluated staff and made hiring and termination recommendations ; and ensured that staff were trained in complex maintenance activities and followed standard operating procedures
  • Monitoring and participating in operations in assigned sections including inspecting projects, developing and implementing modifications and improvements, recommending specifications and scheduling for contracts
  • Responded to emergencies as requested or needed
  • Coordinated activities with other responders; directed the work of staff and utilization of resources to effectively to repair and ensure the safety of the community
  • Supervise and assign the work of maintenance employees
  • Inspect work for completeness, Determine material, equipment and supplies to be used
  • Transfer equipment and Personnel from one project to another as necessary
  • Keep time cards and other routine records
  • Coordinate and install, inspect, repair and maintain the electrical, plumbing, cleaning, carpentry and maintain the heating, cooling and ventilation systems and other related systems
  • Supervises the activities of Building Maintenance personnel Maintains inventory of assigned tools and equipment’s
  • Assisting in setting up preventive maintenance schedules and data cards Performs weekly building inspections.

Front Desk Executive

Al Maha Twin Towers, AL MAJAL INTERNATIONAL TRAD, THE DOHA GROUP
Doha
02.2011 - 06.2012
  • Supervised/Monitors hotel occupancy and manages routine operations and completes all related documentation in accordance with the facility's standard operating procedures especially the check-in and check-out procedures
  • Provides good customer services by interacting with both guest and other hotel staff on a daily basis and providing them information by telephone, in written notices or in person
  • Responsible for handling complaints from tenants mainly for maintenance works and obtain immediate solution for these problems with coordination from the maintenance department or assigned Maintenance Supervisor
  • Assisted tenants and their guest for the hotel services and programs, including wake-up calls, transport services, hotel amenities and facilities, programs and local attraction (places to visit) to name a few
  • Prepared monthly status report and discuss directly to the General Manager all the issues/problems of the hotel in the absence of a hotel manager
  • In-charge for collecting of payment and issuance of receipt/invoices for other hotel services (housekeeping, laundry services, daily supply of newspaper, internet connection fees etc.)
  • Performs administrative works such as:
  • Monitors the implementation of administrative policies and procedures in the hotel
  • Responsible for the completion of administrative work including preparation of paperwork such as office memos/warning letters/notices to personnel, answering correspondence to management inquiries by telephone or letters, maintain all office files and records and in-charge for the monthly payroll of hotel staff
  • Ensure procurement of necessary office equipment, uniform for new personnel and monitor the flow of supplies/materials for maintenance works and cleaning services
  • Al Mirqab 4(Qatar Airways cabin crew accommodation) AL MAJAL INTERNATIONAL TRAD
  • CONT.

Education

Diploma - Hotel Management & Hospitality

Board of Technical Examination
Bangalore, Karnataka
01.2006 - 04.2007

Certification in Potable Water Safety Training from - undefined

Ras, UP board

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Skills

Priority management

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Timeline

Supervisor

Starbucks Coffee KSA, Alshaya International Trading Company
02.2018 - Current

Guest Relation Executive

Hotel Opera
08.2016 - 09.2017

Cargo Handling Assistant

Emirates Sky Cargo under Dulsco LLC
11.2014 - 06.2016

Al Sadd
07.2012 - 01.2014

Front Desk Executive

Al Maha Twin Towers, AL MAJAL INTERNATIONAL TRAD, THE DOHA GROUP
02.2011 - 06.2012

Diploma - Hotel Management & Hospitality

Board of Technical Examination
01.2006 - 04.2007

Emirates

Certification in Potable Water Safety Training from - undefined

Ras, UP board

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SHEIKH FAYAZ ALISupervisor